Technical Content Writer, PagerDuty

PagerDuty

Location:
Canada, Toronto

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

72000.00 - 109000.00 CAD / Year

Save Job

Apply Position

Job Description:

PagerDuty is looking for a Technical Content Writer to oversee our customer-facing documentation (Knowledge Base) and contribute to customer training content for PagerDuty University (PDU)—supporting both end users and internal teams. Your responsibilities will include maintaining a high quality standard for our documentation, setting guidelines, writing content and enabling others to add content to our documentation. This role will be part of our Customer Education team and will work closely with many other teams across the business. Work will be divided approximately 70% on the Knowledge Base and 30% on PDU.

Job Responsibility:

Developing a thorough understanding of the entire PagerDuty product portfolio and staying up to date on product changes and messaging
Writing clear and easy-to-follow documentation for our customers
Maintaining documentation standards and workflows, including style guides, contributor processes, and internal Customer Support content
Conducting QA on internal contributions to customer-facing docs
Maintaining the company Knowledge Base and working cross-functionally with other teams to ensure quality standards across all customer-facing documentation
Managing cross-functional projects related to documentation
Providing QA support for eLearning projects and instructor-led training content
Storyboarding training content in an engaging manner for online learning
Working closely with teammates to determine resource requirements and plan projects

Requirements:

1-3 years previous experience as a copywriter, technical writer, writing customer-facing documentation in a Customer Education or Support role
Ability to write about technical subjects in a clear and engaging manner, breaking down complex topics for multiple audiences to understand
Strong active listening skills, with the ability to absorb domain-specific terminology, ask clarifying questions, and translate technical terms into plain language
Must be comfortable working in a fast-paced environment with multiple projects on the go
Exceptional attention to detail with a keen eye for spelling, grammar and syntax
Comfortable leveraging AI prompts to create crisp, user-friendly documentation
Ability to collaborate effectively with multiple stakeholders across the organization
Excellent work ethic, tenacious, and resourceful
Ability to be a self-starter is crucial, especially with learning new concepts and features
Comfortable brainstorming ideas to organize growing volume of content

Nice to have:

Technical experience with coding, Linux, desktop support, or HTML
Experience with community and documentation platforms (examples: ReadMe.io, Discourse, Zendesk Help Center)
Knowledge of adult learning principles
Experience in instructional design

What we offer:

Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
October 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Technical Content Writer