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Technical Content Developer

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IBM Deutschland GmbH

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Location:
India , Pune

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Technical Content Developer and Designer, you’ll play a key role in shaping how users experience our products by designing, writing, and delivering high-quality technical content. You'll work closely with cross-functional teams—product managers, designers, engineers, and support—to create content that helps users understand and succeed with our software. This role focuses on crafting user-centered documentation, in-product UX writing, and other content formats that support the end-to-end product experience.

Job Responsibility:

  • Create clear, concise, and easy-to-understand content that helps users successfully use our products
  • Work on a range of content types including UI text (UX writing), user guides, product tours, API documentation, videos, and support articles
  • Translate complex technical concepts into simple, user-focused content
  • Contribute to UX writing and help experiences embedded within the product interface
  • Collaborate with product managers, designers, developers, and other stakeholders to gather information and align content with user needs and product goals
  • Follow established content standards, voice and tone guidelines, and ensure content is accessible and ready for localization
  • Participate in team meetings, design reviews, and feedback sessions to continuously improve content quality

Requirements:

  • 3+ years of experience delivering goal-oriented technical content (user assistance, embedded content, demos)
  • Working knowledge of docs-as-code practices, including Markdown/AsciiDoc authoring, Git-based version control, and structured peer reviews
  • Strong written and verbal English communication
  • Proficiency with standard content development tools and processes such as Oxygen, Adobe Experience Manager, GitHub, Jira, and Agile principles
  • Ability to structure and maintain content using sound information architecture principles, ensuring consistency, reusability, and adherence to style guides
  • Growth mindset and adaptability, demonstrated by curiosity, openness to feedback, and commitment to continuous learning

Nice to have:

  • Prior experience documenting enterprise software domains such as storage, cloud, Kubernetes, or SaaS platforms
  • Experience supporting multi-version or release-based documentation, including managing updates across versions in a squad-based delivery model
  • Exposure to AI-assisted content development tools (e.g., CoPilot, Productivity Assistant) and interest in leveraging AI for efficiency and quality improvements
  • Exposure to CI/CD or automation practices for documentation, such as link checks, linting, or content validation pipelines
  • Ability to contribute beyond assigned deliverables by mentoring junior writers, improving processes, or driving content quality initiatives

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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