Technical Consultant Job at Skyhigh Security (Sao Paulo)

Job Description

As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.

Job Responsibility

Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect’s design
Configure security policies, user access controls, and enterprise integrations
Perform policy migration and optimization to ensure compliance and best practices
Conduct pilot testing, UAT, and final production rollout
Deliver technical training and enablement to customer teams to effectively manage the product
Provide ongoing technical guidance and troubleshooting support for complex issues
Lead best practice workshops and enablement sessions to upskill customer teams
Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution
Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer
Manage and escalate customer concerns internally when necessary
Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution
Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance
Participate in business reviews and conduct technical health checks to track progress and address gaps
Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption
Assist with change management and internal advocacy within customer teams to drive long-term adoption
Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives
Document deployment procedures, configuration settings, and optimization strategies
Contribute to the internal knowledge base for Professional Services and TAM best practices
Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise
Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions
Provide feedback on customer pain points and feature requests to Product and Engineering teams
Stay up to date with industry security trends, emerging threats, and SSE product advancements

Requirements

5+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar)
Strong background in network security, cloud security, and SSE/SASE solutions
Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway)
Proficiency in network protocols, authentication mechanisms, and security frameworks
Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud
Strong troubleshooting and problem-solving skills with a customer-first mindset
Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences
Experience coaching and training customers to use technical products effectively
Ability to manage multiple accounts while prioritizing key customer needs

Nice to have

Industry certifications such as CCNA Security, Comptia security+, AWS/Azure Security, CCSK/CCSP or CISSP
Experience working with large enterprise customers and managing multi-region deployments
Experience working with PSA tools (Open Air, Financial Force etc.)

What we offer

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

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Technical Consultant

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