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Info Technology Supply Ltd. Logo Info Technology Supply Ltd. · IT - Software Development

Technical Consultant

United Kingdom, Harrow · Job Posted March 18, 2026
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Job Description

We are seeking a Technical Consultant to provide technical presales support, hands-on installation and technical support across the UK. This varied role suits someone who enjoys engaging with customers during the sales cycle, implementing solutions hands on, and providing post-installation technical support. You will work closely with Sales, Presales, and Support to ensure customers receive a high‑quality experience throughout the entire solution lifecycle, from discovery and design through to deployment and post‑installation support. This role offers an excellent opportunity to further develop your technical, presentation, and solution‑design capabilities while working within our friendly Technical Services team in a progressive international software organisation. You will play a key role in supporting the sales process by demonstrating product value, understanding client requirements, and shaping effective technical solutions.

Job Responsibility

  • Provide technical presales support via phone, email, and online/onsite meetings
  • Conduct discovery sessions, solution design, and technical scoping
  • Deliver product demonstrations, webinars, and technical workshops
  • Assist with tenders, security questionnaires, and statements of work
  • Support Channel Managers with technical insights during opportunities
  • Perform remote and onsite installations of print, copy, and scan management solutions
  • Configure servers, MFDs, workflows, authentication methods, and integrations
  • Follow project plans and communicate installation progress clearly
  • Perform system testing, validation, and customer training as part of go‑live
  • Provide 2nd line technical support for print management, scanning workflows, and related solutions
  • Troubleshoot complex issues
  • Assist customers and partners with configuration queries and issue resolution
  • Reproduce software issues, document findings, and liaise with senior technical teams where required
  • Contribute to improving support processes, knowledge base articles, and best-practice documentation

Requirements

  • Hands-on technical experience with print management software in production environments
  • Background in designing, supporting, or installing managed print solutions
  • Strong diagnostic and troubleshooting abilities in Windows, print environments, and networking
  • Excellent communication skills (written and verbal)
  • Ability to simplify complex concepts for varied audiences
  • Self-driven, detail-oriented, and comfortable working independently
  • Good commercial awareness in customer-facing situations
  • Full UK driving licence required

Nice to have

  • Experience with document processing workflows desirable but not essential
  • Most important is attitude and work ethic. This role requires an enthusiastic, details orientated individual with a 'can-do' attitude who can provide high quality technical solutions and support for our Managed Print and Scan Solutions (PaperCut, Umango, and Princity) and many other products in our portfolio

What we offer

  • Skill Development
  • Comprehensive Training & Certifications
  • Cross‑Functional Exposure
  • Career Growth
  • Competitive Salary & Benefits including a company laptop
  • Mileage Allowance
  • Annual Leave Entitlement
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