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We are looking for a Technical Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a technical consultant, implementation specialist, or developer. This role focuses on ensuring new and existing Staffbase customers have an outstanding technical experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and ensure they can use the Staffbase platform to its best to manage their content and comms processes.
Job Responsibility:
Responsible for engaging with the largest and most strategic customers to assess and design the technical rollout and launch plan for Staffbase
Act as a key member of the Consulting team with a technical background and competencies in development, integration, solution architecture, and security
Conduct detailed technical discovery workshops and assess structural and business functions with security requirements while translating these findings into a foundational Staffbase solution built for scale and flexibility
Advise on integration implementations, including broadly used systems like Microsoft, SAP, Workday, Okta, ADP, etc.
Collaborating with Technical Specialists to customize client applications and meet their Corporate Identity (CI)
Guide customers on how to best leverage Staffbase APIs and Software Development Kits (SDKs) to fulfill their use cases
Facilitating customer-facing workshops with the customer technical team and develop a technical deployment plan
Ensuring flawless integration with other systems and apps, including identity management, other SaaS products, and internal systems
Assisting in the secure setup of the customer’s Staffbase environment based on governance and technical requirements
Together with the customer, you identify and remove technical roadblocks for an organization-wide rollout of the Staffbase platform
Presenting detailed technical information and benefits of the Staffbase platform to a wide array of stakeholders on the customer’s side, including a line of business managers, developers, technical architects, and executives
Managing your technical projects right from inception to completion
Fostering close connection with Product teams to advocate for customer and team needs
Contributing to the creation and maintenance of internal and external documentation to support colleagues and customers
Requirements:
Strong motivation for working strategically with clients and driving meaningful outcomes
Outstanding written and verbal communication skills, with the ability to go a mile deep with technical customer resources or to explain the most basic capabilities to a business user
Excellent presentation skills for presenting both business-oriented solutions and advanced technical concepts
Ability to understand technical concepts quickly and effectively communicate them to a non-technical audience
Good knowledge of web development, preferably knowledge of HTML/CSS and at least one programming language like JavaScript, Java, PHP, or NodeJS
Comfortable using the command line or application logs to narrow down issues with technical integrations
Experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations
Experience working directly with Sales and Success teams, Consultants, and System Integrators
At least 2-3 years of previous development, consulting, professional services, or sales engineering experience
Ability to prioritize and manage time – Technical projects often have fixed deadlines that cannot be averted
Business-level proficiency in German
Nice to have:
Experience with enterprise software and common concepts/integrations is a plus: SAP, Workday, Single Sign-on, Active Directory, etc
Knowledge about security and compliance topics in a SaaS environment is a plus
What we offer:
Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project
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