Technical Consultant Intern

• Analyze and manage storage and server hardware customer cases to an effective resolution
• Deep-dive into technical analysis of the customer configuration, in order to troubleshoot the issues and develop an effective recovery plan
• Solve hardware/software problems of a customer according to company KPIs for the business
• Observe, analyze and propose qualification process improvements suggestions and/or reports

• Currently enrolled in a Bachelor or Master’s degree in Engineering, Computer Science or another IT related degree
• Fluent in written and verbal English
• Analytical troubleshooting and problem-solving skills
• Time management skills and working with strict deadlines
• Excellent customer, telephone, oral and written communications skills
• The drive to seek out what’s next and to deliver exceptional results
• A collaborative, solution focused spirit and overall sense of urgency
• The desire to embrace new ideas and fresh thinking and seek out ideas different than your own
• Experience as an active leader on campus who strives to make a positive impact on the world
• Comfort with working in a hybrid (virtual and face-to-face) environment

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Calendar Management, Coaching, Computer Literacy, Creativity, Critical Thinking, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Office Administration, Policy and procedures, Recordkeeping, Risk Assessment, Service And Support Planning

• Initial extensive onboarding to support you with adjusting into the role
• Ongoing learning and development throughout the duration of the program
• Great work-life balance including hybrid working and Wellness Fridays initiative
• Health & Wellbeing benefits
• Personal & Professional Development programs
• Diversity, Inclusion & Belonging initiatives