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Technical Communication Director

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Bentley Systems

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Location:
United States , Exton / Philadelphia, PA

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Bentley’s technical documentation is essential to the success of our complex software and is consumed by hundreds of thousands of users each month. We are seeking a Technical Communication Director to lead a company-wide effort to elevate the documentation experience, unify standards, and enable our distributed community of technical writers across dozens of product teams. This role will own the UX and Digital Experience (DX) strategy for documentation and will lead Bentley’s Documentation Community of Practice (CoP), shaping how documentation is structured, authored, governed, and prepared for both human and AI-driven consumption.

Job Responsibility:

  • Own the documentation UX/DX vision — including information architecture, structure, metadata, navigation, and discoverability
  • Lead Bentley’s Documentation Community of Practice (CoP) to drive adoption of consistent standards, tools, and best practices across all product teams
  • Define and maintain documentation standards, including style guidelines, terminology, and content organization patterns
  • Partner with distributed product teams and their technical writers, influencing without taking over content creation, and ensuring alignment across platforms
  • Drive documentation analytics, establishing KPIs and measurement frameworks to ensure quality, consistency, and user satisfaction
  • Guide Bentley’s dual AI strategy for documentation — improving both AI-assisted content workflows and the readiness of content for AI-based search and Q&A experiences
  • Collaborate closely with UX, Product, Engineering, Support, and Digital Experience leadership to ensure that documentation is treated as a first-class product capability

Requirements:

  • Experience leading technical communication, documentation, UX, or content strategy across multiple products or teams
  • Demonstrated ability to influence distributed writers and drive convergence across diverse platforms and toolchains
  • Expertise in information architecture, structured content, metadata, and documentation standards
  • Strong stakeholder management and change‑leadership skills
  • able to lead through influence
  • Familiarity with AI-assisted documentation workflows and content models designed for AI readability
  • Experience building or running a content-focused Community of Practice is highly valued
  • Requires sitting or standing at will while performing work on a computer
What we offer:
  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life

Additional Information:

Job Posted:
March 22, 2026

Work Type:
Hybrid work
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