Technical Claims Specialist Job at The Emerald Group Ltd, Search and Selection (London)

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Canada

Salary:

63000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Proficiency in both English and in French (must be able to handle technical claims discussions in French)
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience

Job Responsibility

Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Japan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations

Job Responsibility

Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

Fulltime

Technical Manager

Admiral Business sit within the Admiral Group, and are the experts in business i...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Proven expertise in one or more of the specialist areas outlined below
Handling bodily injury claims, including cases valued in excess of £1m
Managing liability claims, including EL/PL and road traffic incidents
Experience with litigation processes
Resolving complex indemnity queries
Supply chain management, particularly for complex and high-value claims
In-depth knowledge of insurance principles, risk management, and claims handling
Strong understanding of regulatory and legislative requirements
Exceptional analytical skills with the ability to interpret complex data and drive decisions
Experience in training and coaching, supporting team development and technical growth

Job Responsibility

Overseeing the claims handling of our highest value bodily injury claims
Providing support and direction to our supply chain
Developing & maintaining our relationship with EUI’s Claims Department, ensuring Admiral Business benefits from EUI’s market-leading capabilities
Claim reviewing & auditing support
Supporting our supplier relationship management & procurement activities, where specific expertise or advice is required
Travel, including supplier & broker visits will be required
Using MI & data to assess performance, identify opportunities for improvement and/or issues that require intervention
Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement
Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results
Direct, hands-on claims & complaint handling, where required

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Facility Service Center Specialist

Circle K Business Centre Poland is looking for a Facility Service Center Special...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent German language skills (B2/C1 preferred)
very good English and other foreign language skills is an advantage
quick learner, ambitious and well organized/structured
university degree preferred
experience in technical support as advantage
ability to understand customer demands and come up with solutions to their problems
high service orientation
good teamwork skills

Job Responsibility

Registering Work Orders in the system and supervision according to the KPI’s
active communication with all parties involved (site managers, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
maintain equipment documentation including specifications, warranties, life cycle, maintenance needs and operating instructions
controlling of the system setup and active participation in system updates, including providing training for agents and vendor companies
technical support for assets and equipment located in Circle K stores
cooperation with German service partners, preparing documentation of the damage and cost estimates to be discussed with the insurance companies
registration of insurance claims towards the customers’ insurance companies
completing documentation of all invoices/costs and claiming costs back from the insurance companies
following up on payments from the insurance companies
preparing reports on success rates

What we offer

Contract of employment
annual bonus
private medical care
cafeteria platform/Multisport
language lessons subsidized by the company
group insurance
attractive discounts for products and services at our stations
employee stock purchase plan
employee assistance program (Lyra)
modern and convenient office

Fulltime

Marine Claims Team Leader

We are looking for a Marine Claims Team Leader to oversee a team of Marine claim...

Location

United States of America , New York; O'Fallon; Chicago

Salary:

104361.00 - 187548.00 USD / Year

Allianz

Expiration Date

Until further notice

Requirements

7 - 10 years’ experience in specialized understanding of LOB products and portfolio with technical specialist knowledge
Management of systems (e.g., WINS, CLAWS, Global Genius)
Specialized understanding of regional/local LoB insurance markets and competitor landscape
7 - 10 years’ experience in specialized understanding of insurance related financial mechanisms and KPIs
7 - 10 years’ experience in in-depth understanding of Claims Handling requirements as per internal and regulatory guidelines
7 - 10 years’ experience in understanding of reporting and evaluating Claims data for management purposes
Managing people: Ability to lead and manage a team of claim handlers
Recognized relationship building with brokers at peer group level and well established within local market
Strong understanding of legal and regulatory framework
Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business process and decision-making is highly beneficial

Job Responsibility

Lead and manage Marine Claims Team that handles Marine claims
Act as a technical referral point for Claims handlers
Ensure claims handled within authority limits, and in line with AzC Claims Standards procedures and guidelines
Utilize third party service providers to achieve economical results and to provide a high-quality service to all internal and external customers
Develop and maintain strong relationships with brokers and clients
Managing a team of Claims Handlers including training and mentoring of staff, managing technical referrals, and supporting Data Quality and Reporting initiatives
Oversight of investigations and reserving claims
Investigation of claims, including coverage determination and evaluation of loss exposures
Determine appropriate reserving levels
Oversight of claims processing and administration

What we offer

Hybrid working model
Great compensation and benefits package
Annual performance-based cash incentive awards
Career development and digital learning programs
International career mobility
Health and wellbeing benefits including private healthcare and generous parental leave
Flexible working
Pension scheme

Fulltime

Field Applications Engineer

The Field Applications Engineer will serve as a technical expert and key represe...

Location

France , Pontchâteau or Nantes

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

A university degree in Telecommunications or Engineering
2-5 years of experience working as a Field Engineer, Technical Support Specialist, Sales Engineer or Application Specialist or equivalent pre or post sales Technical Support in Telecom or Datacom, with a strong technical foundation
Technical knowledge in FTTH Networks and Data Centers
Fluent French & English writing and speaking
Computer skills (MS Windows based: Power point, Word, Excel, Visio)
Ability to convey technical, complex ideas to highly technical customers/colleagues
Ability to present/give training comfortably and confidently in front of groups from 10-50 people
Good hands-on skills: basic mechanical /troubleshooting/ repair skills
Ability to collaborate effectively within a team, lead meetings to communicate customer needs, and actively listen to customers to understand and address their challenges
Valid driver’s license and appropriate travel documentation required

Job Responsibility

Provide technical guidance and presentations on products to customers, installers and partners
Advise customers on product applications, benefits, and system solutions, including detailed part number recommendations
Provide pre-sales support, including product recommendations, BoMs, system design, training and testing
Provide after-sales assistance, including installation advice, troubleshooting on-site and field analysis of faulty product claims
Document claims thoroughly (observations, photos, data) and share them with the Manager, Quality team, and Product Line Management (PLM)
Give feedback to the development/PLM teams regarding product improvement ideas and compliance with regional standards and norms
Collaborate with 3rd-party vendors to ensure solution compatibility and seamless customer experience

What we offer

Company-wide bonuses and long-term incentives
Access to a savings plan
Health and well-being benefits include medical, dental, vision, life insurance, disability insurance, paid time off, and an Employee Assistance Program
Recognition program to celebrate successes and reward colleagues who make exceptional contributions

Fulltime

Claims Operations Technician

We’re recruiting on behalf of a Lloyd’s Broker for a Claims Operations Technicia...

Location

United Kingdom , London

Salary:

35000.00 - 45000.00 GBP / Year

Lawes Consulting Group

Expiration Date

March 31, 2026

Requirements

Minimum 2 years in a technical claims operations or support role
Proven experience with bordereaux handling and loss fund administration
Solid understanding of Lloyd’s market processes and standards
Technically adept in using specialist market systems such as ECF and IMR to manage operational claims data

Job Responsibility

Process and reconcile claims bordereaux in line with market protocols
Manage loss fund movements, top-ups, and adjustments
Support end-to-end data submission processes, ensuring alignment with market and regulatory standard
Liaise with internal stakeholders, brokers, and carriers on operational matters
Support reporting and documentation for internal controls and audit

Fulltime

Technical Product Support Specialist

The Technical Product Support Representative is to provide world class technical...

Location

Canada , Victoria

Salary:

65000.00 - 75000.00 USD / Year

Synapse - Manufacturing

Expiration Date

Until further notice

Requirements

High school diploma or GED mandatory
bachelor's degree is highly preferred
Excellent interpersonal and communication skills
High technical acumen with electronics and traffic and pedestrian safety hardware and software systems
Strong understanding of traffic signal control technologies
Patience with customers and excellent phone communications skills
Ability to explain technical products to non-technical and technical audiences
Solid problem-solving skills
Ability to work collaboratively with cross-functional teams and field application engineering team
Technical writing skills

Job Responsibility

Provide world class technical support to customers of Synapse ITS products
Answer initial questions/requests and provide step-by-step guidance
Utilize ticketing software, CRM software, ERP software and other tools to successfully resolve issues
Process warranty and non-warranty RMA claims
Be responsible for the technical understanding throughout the products life cycle
Conduct technical support, primarily via telephone and email, directly with customers to diagnose and resolve product and installation issues
Work closely with the engineering and marketing teams to develop content for training tools, manuals, knowledge portals and technical bulletins
Use a ticketing system to open, track and close customer issues
Provide necessary reports and feedback to product marketing and engineering
Demonstrate proficiency in MS Office, HubSpot CRM, and other internal software systems

Fulltime

Technical Claims Specialist

The Emerald Group Ltd, Search and Selection

Location:
United Kingdom , London

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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The Emerald Group Ltd, Search and Selection

Location:United Kingdom , London

Category:Insurance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 16, 2026

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Location:
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Job Posted:
January 16, 2026