Technical Claims Handler Job at Activate Group Limited (Peterborough)

Technical Claims Handler

To manage vehicle claims from a range of customers, ensuring all our clients and...

Location

United Kingdom , Peterborough; Halifax

Salary:

Not provided

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a target driven and fast paced environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary
Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded
Communicate and collaborate with all parties in order to achieve an optimal repair journey

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Construction claims handler – Technical

One of the worlds largest insurers is looking for a technical claims handler to ...

Location

United Kingdom , Glasgow

Salary:

32000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Previous experience in a technical/construction or commercial property Claims handling role
Experience in dealing with machinery, plant, construction or property claims is preferred, although not essential
Excellent customer service skills
Excellent written and verbal communication skills

Job Responsibility

Accurately assess and evaluate ‘non-complex’ construction claims
Handle claims from end to end within limit of £50,000
Handle calls in an efficient and professional manner
Updating systems accurately
Keeping abreast of industry changes and regulations
Building strong broker and client relationships

What we offer

Competitive salary & pension scheme
Discretionary bonus scheme
25 days annual leave plus ability to purchase 5 additional days
Hybrid working options
Private Medical cover
Employee Share Purchase Plan
Life Assurance
Subsidised gym membership
Comprehensive Learning & development offerings
Employee Assistance programme

Fulltime

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

Job Responsibility

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...

Location

United Kingdom , Manchester

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

Job Responsibility

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

Commercial Property Claims Handler

As a Commercial Property Claims Handler, you'll take ownership of commercial cla...

Location

United Kingdom , Manchester

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Solid experience handling insurance claims
Good understanding of indemnity, liability and recovery principles
Good awareness of risk and the ability to follow our processes and guidelines

Job Responsibility

Triage new technical and/or large claims – including Property, Subsidence, Environmental, Liability, Injury and Motor
Handle retained technical claims end-to-end
Spot, investigate and manage potential fraudulent claims
Investigate and negotiate indemnity and liability, identifying opportunities for recovery
Manage litigated cases, working closely with in-house and panel lawyers
Own and manage risks in line with the Direct Line Group risk framework
Control indemnity spend and reserving through effective negotiation
Manage customer and third-party expectations throughout the lifecycle of each claim
Maximise revenue generation, cost control and recovery opportunities to secure the best settlement
Work within regulatory timescales and guidelines

What we offer

9% employer contributed pension
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

Property Claims Handler

Lawes is delighted to present an opportunity to join a leading property insuranc...

Location

United Kingdom , Glasgow

Salary:

25000.00 - 29000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Experience of handling property claims, from either an insurer or loss adjusting background
Minimum of 2 years’ experience within a property claims role
Qualified to a minimum of Cert CII is an advantage
Strong technical claims knowledge
High attention to detail and accuracy
Ability to handle tasks efficiently while meeting deadlines
Strong client service skills with a focus on delivering excellent outcomes
Good negotiation skills
Excellent verbal and written communication
Ability to gather and analyse client information and tailor responses accordingly

Job Responsibility

Handle phone and written inquiries regarding property claims from key clients
Ensure new claims are monitored and handled in line with service level agreements, including insurer-specific arrangements
Maintain diaries, reports, and match relevant post/diary entries
Ensure the Claims Manager is informed of all issues or complaints
Ensure compliance with company standards and regulatory requirements at all times
Work closely with clients throughout claims process

Fulltime

Claims Handler

You will manage a portfolio of commercial claims and have exposure to the London...

Location

Ireland , Trim

Salary:

Not provided

Optis Insurance

Expiration Date

Until further notice

Requirements

Experience of commercial claims handling a distinct advantage
Excellent organisational skills and ability to prioritise multiple tasks
Strong decision making and effective time management skills
Excellent analytical and numerical skills
Excellent interpersonal and verbal/written communication skills
A positive and professional attitude to customer service
Ability to develop and sustain professional relationships with both internal and external stakeholders
Ability to work under pressure and flexibly when necessary
High attention to detail and accurate record keeping skills

Job Responsibility

Build positive relationships with colleagues and external partners
Build and develop a good technical understanding of the claims process and the cover afforded by various insurance classes
To receive new claims advices from our producing brokers and obtain the relevant policy details from the correct placing system to identify the appropriate insurer
Register new claims on the correct claims system
Providing acknowledgement and claims reference to producing brokers
Advising Insurers of new claim through already established procedures
Maintaining and updating of the Claims System
Full administration support to Claims Managers, Insurers, TPA’s and Loss Adjusters to ensure a high level of service
Preparing claims experience documentation at renewal
Ensure compliance with all legal and regulatory requirements

What we offer

Company pension
Private medical insurance
26 days annual leave
Professional qualifications sponsorship
Insurance Institute membership
On-site parking

Fulltime

Claims Handler

We’re pleased to be supporting our client in their search for an enthusiastic, s...

Location

United Kingdom , Bristol

Salary:

35000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Cert CII/Dip CII would be an advantage
Must be educated to GCSE standard or equivalent
Sound knowledge within the insurance industry and expert claims handling focus
Strong customer service drive along with good planning and analytical skills
Ability to spot potential risks and seek advice when required
Applies due diligence and process adherence accompanied by high accuracy and attention to detail
Good communication and interpersonal skills and takes initiative when assisting team members
Proficient in MS Office
Eligible to work in the UK

Job Responsibility

Keep your clients informed and engaged by providing timely updates on relevant developments throughout their claims process
Ensure utmost customer satisfaction by regularly evaluating claim statuses with clients, insurers, recovery agents, and solicitors
Capable of offering sound technical guidance to clients throughout the entirety of their claim
Be recognised for your ability to inspire, empathise, and effectively manage client expectations
Maintain transparent communication with your Line Manager regarding any issues, inquiries, or areas of concern that may arise
Continuously expand and maintain your knowledge of the market, insurance, legislation, and other technical aspects relevant to your role
Efficiently manage claims and ensure that all pertinent information is accurately documented in the system
Prioritise workload to serve clients while demonstrating exceptional administrative skills and a commitment to task completion
Keep insurers and recovery agents updated on any additional information acquired during the claims process
Ensure the accuracy of claims statistics and adhere to Service Level Agreements (SLAs)

What we offer

A minimum of 25 days annual leave, in addition to bank holidays, with the option to purchase extra days
Participation in a defined contribution pension scheme
Life insurance coverage
Income protection benefits
Choice between a health cash plan or private medical insurance
Access to an Employee Stock Purchase Plan
Participation in a Share Incentive Plan
Critical illness coverage
Season ticket loan assistance
Emergency backup family care support

Fulltime

Technical Claims Handler

Activate Group Limited

Location:
United Kingdom , Peterborough

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 03, 2026

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Job Posted:
January 03, 2026