Technical Claims Handler Job at Activate Group Limited (Peterborough)

Technical Claims Handler

To manage vehicle claims from a range of customers, ensuring all our clients and...

Location

United Kingdom , Peterborough; Halifax

Salary:

Not provided

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a target driven and fast paced environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary
Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded
Communicate and collaborate with all parties in order to achieve an optimal repair journey

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Technical Claims Handler

We’re looking for a Technical Claims Handler to be part of our success story. **...

Location

United Kingdom , Peterborough

Salary:

26074.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a target driven and fast paced environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary
Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritizing and ensuring all claims assigned are progressing and receiving a high standard of customer service
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded
Communicate and collaborate with all parties in order to achieve an optimal repair journey

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Senior Technical Claims Handler

Join us as a Senior Technical Claims Handler, where you'll deliver excellence in...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experience handling all aspects of large and complex household property claims, such as fire, flood, escape of water, environmental and subsidence claims
The ability to manage a caseload of complex and high value household property claims from notification to completion
Capable of playing a pivotal role in shaping the development of technical claims strategy and contributing to the establishment of best practices
Effective communication skills, demonstrating the ability to engage with both team members and senior stakeholders across the business

Job Responsibility

Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own and departmental portfolio of large & complex loss claims
Exceed or meet agreed Service Level Agreements (SLAs), caseload, and Full-Time Equivalent (FTE) targets across all classes by leveraging operational performance data for effective claims servicing
Ensure supplier engagement and performance, guaranteeing adherence to policy and contracted terms in the management of large and complex loss claims
Serve as the principal Subject Matter Expert (SME) for Large & Complex Loss under the guidance of the Technical Property & Liability Claims Manager. Provide technical expertise and advice to colleagues, participate in internal DLG Forums, projects, and initiatives, and represent DLG at external forums.
Take joint responsibility with the team leader for recruitment, performance management, development, and engagement of staff within the property and liability large loss team
Support the integration of professional risk management as a fundamental aspect of the organisational culture, aligning with the standards expected of an independent organisation as tested in a due diligence process
Identify, own and manage the risks involved in running our business appropriate to your role, following the Direct Line Group risk framework

What we offer

Generous 9% employer pension contribution
Annual company bonus of up to 10%
25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
50% off home, motor and pet insurance
Free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary
Discounts and cashback savings across hundreds of other well-known brands
Flexible benefits scheme

Fulltime

Casualty Claims Handler

Davies are looking to recruit a dedicated Liability Claims Handler to join our g...

Location

United Kingdom , Leeds

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience handling EL (Employers Liability) & PL (Public Liability) claims
Experience handling personal injury
Experience handling third-party property damage
Knowledge of how to value an injury claim
Knowledge of reserving philosophies desirable
Knowledge of Civil Procedure Rules and the Claims Portal
Good communications skills at all levels
Excellent customer service
The ability to work as part of a team
Take responsibility for your own workload

Job Responsibility

Liaison with Insurers, Policyholders and Brokers
Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
Obtaining all necessary evidence and relevant documentation
Determining appropriate actions for the resolution of the case
Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum and tactics
Negotiating settlement where appropriate, within agreed authority limits
Corresponding with all parties professionally to proactively progress the case to conclusion
Handling all cases in accordance with the client's requirements by referral to documented procedures at all times
Maintaining a proper reserve at all times by regular review
Keeping updated on any technical changes relevant to your role

What we offer

Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies: learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups

Fulltime

RTA/EL/PL Intermediate Track Claims Handler

We currently have an exciting opportunity for an experienced RTA/EL/PL Intermedi...

Location

United Kingdom , Leeds

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experienced Legal Claims Handler, Legal Executive or Solicitor
Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment
Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work
Experience working in PI claims at intermediate track level
Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel
Good problem solver and able to work under pressure, whilst maintaining attention to detail
Knowledge of Intermediate Track, Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as relevant regulations relating to accidents at work

Job Responsibility

Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately
Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required
Collating and reviewing the evidence
Assessing prospects of the claim succeeding on it’s merits
Assessing the likely value of the claim for personal injury and recoverability of financial losses
Ensuring clients are provided the correct legal advice
Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times
Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points
Ensuring that the legal expenses provider is kept updated at all key stages
Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing

What we offer

Employer contributed pension
Annual company bonus
Discounts on Insurance products
Generous holiday allowance
Flexible benefits package including optional health and dental insurance
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
Free Green Flag breakdown cover
50% off Direct Line Group products in Motor, Home and Pet insurance when you’re named on the policy

Fulltime

Senior Claims Handler - Corporate Insurance and Risk

We are looking for a Senior Claims Handler to join our market leading Corporate ...

Location

United Kingdom , Newport

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

Previous experience and knowledge of handling motor cases
experience of dealing with personal injury (OIC and MOJ Portals)
experience of dealing with credit hire cases
IT literacy with a good working knowledge of Excel and Word
prioritisation and organisation skills
ability to work and thrive under pressure
analytical skills
commercial sense
interpersonal skills
strong focus on providing a consistent high level of customer service

Job Responsibility

Provide a timely, professional and high-quality service to clients in the management of volume pre-litigated cases in the motor department
negotiate claims for liability and damages on pre litigation cases within authority limits
act as a point of contact for clients
maintain and develop technical knowledge
ensure strategies reflect commercial reality of case value
comply with internal and external service level agreements
record timely and accurate management information
hit individual financial targets
mentor less experienced claims handlers when required
work with Leadership Group to support team performance

What we offer

High levels of flexibility and great work life balance
well-rounded remuneration package (private medical insurance, income protection insurance, discounted gym membership, among many other benefits)
opportunities for growth and progression including professional funding
in person and remote social events
opportunity to get involved in Environmental, Social and Governance (ESG) activities

Fulltime

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

Job Responsibility

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

Claims Handler (Motor)

This role is responsible for the effective handling and oversight of internation...

Location

Salary:

Not provided

The Emerald Group Ltd, Search and Selection

Expiration Date

Until further notice

Requirements

Demonstrable experience handling Motor claims, including larger and more complex matters, to a consistently high technical standard
Experience in complex and high value bodily injury claims
Experience handling claims across multiple jurisdictions, preferably within Europe
exposure to Dutch and/or French Motor claims would be advantageous
Experience supporting complaint resolution in line with regulatory and internal governance requirements

Job Responsibility

Manage an allocated portfolio of international Motor claims to a high technical standard, including coverage review, liability assessment, reserving and negotiation to achieve timely and appropriate settlements
Handle large, complex and disputed Motor claims across multiple jurisdictions, predominantly within Europe, with appropriate referral where required
Work closely with appointed TPAs, reviewing referred matters and claims exceeding delegated authority levels to ensure appropriate handling and reserving
Progress claims proactively and efficiently, maintaining regular contact with counterparties and external advisers to drive resolution

Fulltime

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Technical Claims Handler

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