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Direct Line Group Logo Direct Line Group · Insurance

Technical Claims Consultant - Liability

United Kingdom, Manchester · Job Posted May 04, 2026
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Job Description

Direct Line Group is evolving, and our Commercial Claims function is at the heart of that transformation. As a Technical Claims Consultant within our Commercial Liability Direct team, you will manage complex and high‑value liability claims while acting as a trusted technical expert across the business. You will play a key role within our Large & Complex Loss Specialist Claims function, helping to deliver fair outcomes, technical excellence and continuous improvement in claims handling.

Job Responsibility

  • Managing a portfolio of complex and high‑value Employers’, Public, Disease and Product Liability claims within delegated authority
  • Leading detailed investigations, instructing external experts, and confirming indemnity positions through robust policy analysis
  • Working closely with solicitors and counsel on liability assessment, litigation strategy and policy interpretation
  • Negotiating fair, timely and commercially appropriate settlements while balancing legal and customer outcomes
  • Acting as a technical specialist, coaching colleagues and contributing to continuous improvement in claims strategy and processes

Requirements

  • Proven experience handling complex commercial liability claims, including EL, PL, Disease and Product Liability
  • Strong technical knowledge of common law, liability principles and insurance legislation
  • Experience managing higher‑value or complex losses with confident decision‑making within authority
  • Ability to coach, mentor or provide technical guidance to develop others’ capability
  • Excellent analytical, communication and negotiation skills, with confidence influencing senior stakeholders

What we offer

  • Employer contributed pension
  • Annual company bonus
  • Discounts on insurance products
  • Generous holiday allowance
  • Flexible benefits package including optional health and dental insurance
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Free Green Flag breakdown cover
  • 50% off Direct Line Group products in Motor, Home and Pet insurance when you’re named on the policy
  • Discounts and cashback savings across hundreds of other well-known brands
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP)
  • Trained mental health first aiders (MHFA)
  • Volunteering opportunities
  • Up to £50 a month to match any contributions you make to your local community
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