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Technical Change Manager

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Technical Change Manager role is responsible for ensuring that requested changes and version releases into production/non-production environments are risk minimized, controlled, and communicated effectively. It involves policy development, stakeholder engagement, and management of change and release activities within a hybrid IT environment.

Job Responsibility:

  • Documenting and maintaining the Change Management policy, processes and standards
  • Analysis of complex services, covering a diverse range of technologies and 3rd party suppliers, to ensure that proposed requests for change (RFC) are safe and fit for purpose, including a comprehensive analysis of risk, business impact & continuity, backout plans, test plans, resource requirements and availability
  • Challenge proposed requests for change to ensure that the change is robust and that the impact on and risk to the organisation is minimal
  • Manage, review, amend and close Requests for Change (RFC)
  • Develop, implement and maintain GMS Change Management policies and procedures and ensure that the entire team members complies with the procedures
  • Develop and present Change Management reports as required
  • Establishment, ownership and chairing the Change Advisory Board (CAB)
  • Establish, document, implement, manage and monitor the Release Management policies and processes
  • Develop & implement Release Management procedures
  • Plan and organise a range of acceptance activities to underpin the successful release of software, hardware and associated Configuration Items
  • Coordinate services, implement & monitor Release Plans, producing detailed timetables of events and documenting action plans
  • Design and implement standard change procedures for the distribution and installation of patches and other routine tasks
  • Communicate and manage expectations during the planning and rollout of new Releases

Requirements:

  • 6+ years experience of working in an outsourced environment and supplier management against SLAs, monitoring change and release performance against service level agreements, and participating in effective working relationships to deliver continuous improvement
  • Experience of Change managing applications, end user devices, network infrastructure and services in an ITIL compliant environment
  • Experience of working in a secure environment
  • Experience of building strong working relationships with a variety of stakeholders
  • Strong customer focus
  • Project management experience
  • Good communication and negotiation skills
  • Positive can do attitude and flexibility of approach
  • Professional qualification or equivalent experience in an Information technology related subject and project management
  • ITILv4 Foundation qualified
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
June 19, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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