Technical Center Consultant

• Provide technology consulting to external customers and internal project teams
• Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs
• Act as trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction
• Maintain knowledge of leading edge technologies and industry/market domain knowledge
• Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects
• Shape technical direction and technical strategies within the organization and for external customers
• Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals
• Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development
• Responsible for delivery of assigned tasks within the delivery cycle of a project
• Understands a number of the company's technologies in order to provide technical systems management support or deliver part of a detailed technical design which meets customer requirements
• Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments
• Works under supervision of technical lead and with customer nominated representatives to accomplish assigned tasks
• Acts professionally with the company customers
• Participates as part of a team and maintains good relationships with team members and customers
• Understands the company's strategy
• Is aware of knowledge tools and their application
• Participates in chosen technical community or profession, and regularly attends profession or community of interest events

• Bachelor's degree in Computer Science, Information Systems, Computer engineering, Electronic/electrical engineering
• 0 - 3 years of technical experience and an Associate of Arts/Science or equivalent degree (two year college program)
• Has sufficient technical knowledge to assist with the completion of specific deliverables
• Able to communicate concepts with team and to peers
• ADVANCED English level is mandatory
• Able to produce basic documentation to required standards
• Demonstrates understanding of assigned discipline or technical area
• Demonstrate fundamental technical knowledge

Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion