Technical Business Support Consultant Job at Broster Buchanan (Glasgow)

Field Technical Consultant

Applies advanced subject matter knowledge to solve complex business issues and i...

Location

China , ShenZhen

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8 years working experience in related fields desired
In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
Some in-depth knowledge of corporate organization and policies
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge
Anticipate Customer needs, develop proposed solutions, and build consensus
Provide Mission Critical customer recommendations to improve processes
Experienced knowledge of change management process and tools in complex environment
Advanced skills in project management, communication, analysis, and presentation
Expertise in area of focus and knowledgeable of future technology directions

Job Responsibility

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customer
Mentor/consult with team members, other organizations, customers, and vendors on complex issues
Act as a consultant in service delivery business, technology, industry or specific application
Resolve technical and some business incidents independently
Mentor/assist less-experienced team members on complex incidents
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
Review support plan for business indicators and map to company service solutions
Develop and grow assigned customer account relationships with complex and strategic accounts
Act as trusted advisor in the consultant role for customer and company sales teams

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

Senior Technical Consultant

As a Senior Technical Consultant with GlideFast Consulting, you will develop, de...

Location

United States

Salary:

125000.00 - 165000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

3+ years delivering / implementing technical solutions on ServiceNow
3+ years professional consulting
Certified System Administrator (CSA)
2 Certified Implementation Specialist Certifications
Maintain an active government security clearance if applicable

Job Responsibility

Deliver consulting services to install, configure, and integrate ServiceNow products based on defined requirements
Develop custom software solutions using scripting and development tools within the ServiceNow platform
Prepare and maintain technical documentation as required by customer contracts and internal processes
Build and maintain custom configurations including business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
Troubleshoot configuration and scripting issues to ensure platform stability
Participate in requirements reviews, validation sessions, and Scrum ceremonies
Deliver high-quality work on time, resulting in measurable impact and positive client feedback
Conduct peer code reviews to maintain development standards
Operate independently while mentoring and supporting other Technical Consultants
Provide support to project architects during solution design and implementation

Fulltime

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

Senior Technical Solutions Consultant

As a Senior Technical Solutions Consultant, you will serve as a critical technic...

Location

Hungary

Salary:

Not provided

CaptivateIQ

Expiration Date

Until further notice

Requirements

5+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles
Proficiency in Microsoft Excel, managing and manipulating multi-source, high-volume datasets to support various business applications
Proven success owning and efficiently driving resolution for highly complex customer and system issues in a fast-paced, data-driven environment
Demonstrated expertise in analyzing and troubleshooting end-to-end data models (including calculation logic, dependencies, integrations and data flows) to diagnose and resolve configuration gaps and financial discrepancies
Excellent communication skills, with the ability to explain technical concepts clearly
Experience collaborating cross-functionally to improve processes, tools, or customer outcomes

Job Responsibility

Own and resolve complex, high-impact customer cases, serving as the primary escalation point and driving thorough, professional resolutions that often require deep cross-functional coordination
Apply advanced technical expertise to analyze and troubleshoot end-to-end customer data models, reviewing calculation logic, dependencies, Integrations, and data flows to uncover configuration gaps and root-cause drivers of discrepancies
Act as an escalation point for high-impact or urgent issues, ensuring a thorough and professional resolution
Communicate effectively with both technical and non-technical audiences to clarify issues, progress, and outcomes
Proactively partner with Product, Engineering, and Customer Success to communicate technical issues, close feedback loops, and drive the prevention of recurring problems through systematic fixes
Develop deep product and domain expertise in CaptivateIQ’s platform, data structures, and the broader domain of sales compensation and business logic
Analyze and validate data to identify root causes of configuration or calculation discrepancies
Partner with internal teams to improve workflows, documentation, and tooling that support scalable operations
Identify patterns and recommend process improvements to enhance efficiency and customer experience
Lead or contribute to initiatives that enhance support processes, tools, and knowledge sharing

Fulltime

Technical Support Agent

CaptivateIQ is seeking a Technical Solutions Consultant who combines analytical ...

Location

Hungary

Salary:

Not provided

CaptivateIQ

Expiration Date

Until further notice

Requirements

2+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles
Strong analytical and troubleshooting abilities with an interest in understanding how data supports business outcomes
Excellent communication skills, with the ability to explain technical concepts clearly
Proven success in managing case queues and driving efficient, accurate resolutions
Demonstrated technical aptitude and a strong hunger to learn and quickly adopt new technologies and systems
Ability to translate technical details into clear, customer-friendly explanations

Job Responsibility

Manage and resolve a personal queue of technical cases, ensuring clear communication and adherence to SLAs
Diagnose and troubleshoot customer issues related to data modeling, integrations, and configuration
Translate complex technical issues into clear, professional, non-technical explanations for all audiences
Collaborate with internal teams (Product, Engineering, Customer Success) to drive timely resolutions and close feedback loops
Document findings, resolutions, and reusable insights for both internal and customer-facing resources
Develop a strong understanding of CaptivateIQ’s product logic and data structure
Analyze and validate data and calculations across customer environments
Build the technical skills needed to support troubleshooting of systems such as Salesforce, Snowflake, or NetSuite
Support ongoing improvements to documentation, tools, and internal workflows
Quickly gain technical knowledge of new tools and systems by digging in and getting curious about solutions

Fulltime

Technical Consultant

We are looking for a customer- and service-oriented individual to join our CSS F...

Location

Romania , Sibiu; Timisoara

Salary:

Not provided

ATOSS Software SE

Expiration Date

Until further notice

Requirements

Graduates: completed degree, ideally in a technical or scientific field (e.g., computer science, business informatics, mathematics, physics) OR degree as an IT Specialist with around 10 years of business experience in a practical environment
In-depth understanding of operating systems, network architectures, and security standards
capable of efficiently analyzing and solving complex technical challenges
Strong organizational and self-management skills, with the ability to monitor tasks, deadlines, customer relationships, and expectations
Solid foundation in IT technologies, infrastructure, networking, security, and working knowledge of databases and SQL
Collaborative team player—proactively share knowledge and support colleagues to achieve shared objectives
Fluency in German and very good English skills

Job Responsibility

Lead and manage customer migrations from on-premise environments to our cloud platform, ensuring smooth, efficient projects
Evolve projects from End-to-end, from initiation through billing, maintaining control over resources, timelines, and costs, while coordinating with other specialist teams as needed
Act as a technical expert for both internal teams and customers, providing guidance on our software product and troubleshooting to resolve functional issues
Communicate clearly with customers, address technical questions, and make complex topics understandable for diverse audiences
Conduct thorough analyses of customer systems to assess needs, developing technical and organizational migration strategies

What we offer

Onboarding: HR Induction, Newbies-Day, Training for our internal products & Buddy-Program
meal vouchers
performance bonus
recommendation bonus
voluntary company bonus
free parking at our VOX Technology Park location in Timisoara
Bookster for bookworms
gaming rooms & rooftop access in Timisoara
flexibility through HYBRID working style (50% work from home)
23 vacations days from start

Fulltime

Sap Functional Support Consultant

At LeverX, we have had the privilege of working on 1,500+ SAP projects, includin...

Location

Salary:

Not provided

LeverX

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Business Administration, or related field
3+ years of experience supporting SAP systems (in respective solution) in a business or IT environment
Strong understanding of business processes in one or more functional areas (e.g., source-to-pay)
Experience with ticketing systems and IT support workflows (e.g., ITIL framework)
Ability to communicate technical information clearly to non-technical users
Experience in creating documentation and end-user training materials
Ability to work by the US time zone
English B2+

Job Responsibility

Provide daily SAP end-user support across multiple modules and time zones (Thailand–Australia)
Troubleshoot incidents and service requests, escalating complex issues when needed
Monitor system performance and identify opportunities for optimization or improvements
Collaborate with business users to gather requirements and recommend enhancements or workarounds
Support rollout of new features, patches, and updates
participate in testing and UAT
Maintain documentation (resolutions, user guides, configuration changes) and ensure compliance with internal policies
Train and guide end users to improve adoption and efficiency

What we offer

89% of projects use the newest SAP technologies and frameworks
98% of projects involve active development, with only a few short-term support contracts
Expert communities and internal courses
Market-based compensation and regular performance reviews
Valuable perks to support your growth and well-being

Technical Business Support Consultant

Broster Buchanan

Location:
United Kingdom , Glasgow

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Technical Business Support Consultant

Field Technical Consultant

Application Support Consultant

Senior Technical Consultant

Application Support Consultant

Senior Technical Solutions Consultant

Technical Support Agent

Technical Consultant

Sap Functional Support Consultant

Technical Business Support Consultant

Broster Buchanan

Location:United Kingdom , Glasgow

Category:IT - Administration

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Technical Business Support Consultant

Field Technical Consultant

Application Support Consultant

Senior Technical Consultant

Application Support Consultant

Senior Technical Solutions Consultant

Technical Support Agent

Technical Consultant

Sap Functional Support Consultant

Location:
United Kingdom , Glasgow

Category:
IT - Administration

Contract Type:
Employment contract

Job Posted:
February 13, 2026