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We are looking for a skilled Technical Business Analyst to join our team on a contract basis in Cleveland, Ohio. In this role, you will collaborate directly with dispatchers, police officers, and supervisors to address critical operational challenges across multiple police districts. This position requires a hands-on approach and the ability to translate real-world public safety workflows into actionable technical solutions.
Job Responsibility:
Collaborate with end users, including dispatchers, officers, and supervisors, to identify and understand operational challenges
Document and translate user pain points into detailed technical and functional requirements
Analyze user interactions with Motorola systems and field reporting platforms to uncover inefficiencies
Investigate and determine the root causes of system and workflow breakdowns
Partner with leadership to communicate progress, set realistic expectations, and support system adoption and stabilization
Manage tickets, logs, and documentation for issue tracking and remediation
Provide real-time feedback to the task force regarding system performance and its impact on users
Support stabilization efforts by delivering tactical solutions to critical system issues
Requirements:
Minimum of 5 years of experience as a Business Analyst or Systems Analyst in public safety, law enforcement, or dispatch environments
Hands-on expertise with dispatch systems, with Motorola systems preferred
Familiarity with field-based reporting platforms used in public safety
Proven ability to work effectively with police officers, dispatchers, and other public safety personnel
Strong skills in requirements gathering, process mapping, and resolving technical issues
Ability to convert operational workflows into system and data requirements
Comfortable working in high-pressure and fast-paced environments
Excellent communication skills and the ability to manage diverse stakeholders
What we offer:
medical, vision, dental, and life and disability insurance