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Flight Centre Brand Logo Flight Centre Brand · IT - Software Development

Technical Business Analyst

Australia, South Bank · Job Posted May 28, 2026
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Job Description

At Flight Centre Travel Group (FCTG), the Technical Business Analyst plays a pivotal role at the intersection of business, technology, and automation, partnering with stakeholders across Global Business Services, Leisure, Corporate, and Supply. This specialised role focuses on eliciting and translating complex business requirements into clear, actionable Agile user stories, enabling developers to efficiently design and deliver solutions without rework. Working across platforms like ServiceNow and broader automation technologies (RPA, AI, hyperautomation), you ensure solutions are both technically sound and aligned to business needs.

Job Responsibility

  • Facilitate business requirements gathering, workshops, and user story mapping
  • Support design and development of system enhancements, automation, and innovation initiatives
  • Contribute to automation initiatives including RPA, AI, ServiceNow, and hyperautomation solutions
  • Analyse business requirements, management systems, process performance, and technical solutions
  • Conduct gap analysis and provide clear, actionable recommendations to stakeholders
  • Define detailed requirements that promote scalability, smart practices, and intuitive user experiences
  • Document requirements by studying business functions, gathering user input, and evaluating system outputs
  • Partner closely with consultants, developers, architects, and change management teams to develop, test, and implement platform features and new product developments
  • Identify and document key business and system processes, business rules, functional and non‑functional requirements

Requirements

  • 3–5 years’ experience as a Technical Business Analyst
  • Strong experience working in technical, platform‑based environments
  • Advanced expertise across ServiceNow Platform
  • RPA experience with UiPath, MS Power Platform and Copilot Studio
  • Experience with AI including Claude and AI capabilities within ServiceNow and UiPath
  • Extensive experience within a Product Delivery environment
  • Strong understanding of project management and Agile methodology
  • Broad experience in Service Delivery Management
  • Strong analytical, documentation, and stakeholder engagement skills
  • Excellent written and verbal communication

What we offer

  • Inclusive company culture
  • Great Place To Work certified
  • Equal Opportunity Employer
  • Individualised Learning & Development pathway options
  • Access to 'LinkedIn Learning' for ongoing skills development
  • Exclusive Staff Discounts
  • Travel Discounts including family and friends
  • Career opportunities across the globe
  • Corporate Health Discounts with BUPA
  • Mental Health support and Employee Assistance Program
  • Regular awards nights, social team-building and industry events
  • Opportunity to attend global conferences
  • Corporate Social Responsibility program
  • paid parental and volunteer leave
  • Sustainability initiatives
  • Reconciliation Action Plan support
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