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Enterprise Applications team is now looking for skilled professionals to support and manage critical enterprise systems in a 24×7 production environment. The role focuses on monitoring, troubleshooting, deployments, and ensuring high availability, performance, and SLA compliance across complex application stacks.
Job Responsibility:
Monitoring of the production system & ensuring its performance and stability
Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
Trouble Tickets resolution – Resolve day to day customer issues
Coordination with IT/network teams to resolve any operational or functional issues
Responsible for answering adhoc requests from various teams
Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
Deploy CRs on production environments and ensure smooth system performance
Folow ITIL processes and exhibit expertise in Incident, Problem and change management
Ensure SLA compliance for application and trouble tickets
Proactive competence development of self in new solution areas & certifications
Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them
Requirements:
Hands on with Liferay 3PP Stack
Hands on with Apache Kafka, NodeJS, GraphQL, Advanced Java
Hands on with configuration and operations in Forgerock CIAM
Hands on experience and very good knowledge of handling application stacks hosted on Red Hat Openshift (Containerized stack)
Log analysis using Splunk / ELK
Strong SQL knowledge
Excellent with Oracle WebLogic Server administration, Oracle Web-Centre Sites
Hands on exp in SSO, LDAP, J-boss, Tomcat, Apache, IIS