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Technical Authority Expert

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Ericsson

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Location:
India , Noida

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Ericsson is seeking an experienced L2 Operations Engineer with deep expertise in the NetCracker BSS suite to support 2nd-level assurance, incident and problem management, system administration, and billing operations. The role requires hands-on technical experience across NetCracker components, UNIX/Linux platforms, signalling protocols and telecom network performance. You will provide production support in a 24/7 environment and act as a primary escalation point for customers.

Job Responsibility:

  • Own operational health and stability of the production environment
  • provide proactive monitoring and assurance activities
  • Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.)
  • Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations
  • Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools
  • Coordinate and execute releases, patches and configuration changes with minimal service disruption
  • validate post-change behavior
  • Act as main point of contact for internal teams and clients
  • build strong relationships with customer IT/business stakeholders and advocate for customer needs
  • Maintain runbooks, produce post-incident reports and contribute to process and automation improvements

Requirements:

  • 4–8+ years of progressive technical/application support experience within the BSS/OSS domain
  • Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B)
  • Proficiency in Unix/Linux administration and Shell/Perl scripting
  • Solid SQL skills for billing investigations and database analysis
  • Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques
  • Familiarity with Agile and Waterfall methodologies
  • Excellent verbal and written English
  • proven customer-facing communication skills

Nice to have:

  • Degree in Computer Science, IT, Telecommunications or equivalent experience
  • Prior exposure to telecom signalling protocols and network performance concepts
  • Relevant certifications (Linux, scripting, NetCracker training)

Additional Information:

Job Posted:
March 18, 2026

Work Type:
Hybrid work
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