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Ericsson Logo Ericsson · IT - Administration

Technical Authority Expert- OSS

India, Noida · Job Posted January 16, 2026
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Job Description

We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert. This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain.

Job Responsibility

  • Provide L2 technical support for managed services customers, handling trouble tickets and change requests as per SLA/WLA
  • Perform hardware and software-level troubleshooting on OSS platforms including ENM/ENIQ and Legacy OSS
  • Carry out performance monitoring, PM reporting, and NBI-level troubleshooting across ENM/ENIQ/Legacy OSS-RC
  • Manage customized business objects, templates, and PM-related reports across OSS
  • Coordinate with external suppliers and third-party vendors for 3PP hardware and software support
  • Maintain and manage Telco Cloud infrastructure, including Ericsson NFVI and SDN environments
  • Work on VM-based cloud platforms using Red Hat OpenStack or Mirantis, with hands-on experience on KVM hypervisors
  • Operate and support hyperscale hardware platforms such as Ericsson HDS8000, BSP8100, Dell, and HPE servers
  • Manage and troubleshoot cloud storage solutions
  • Monitor network and infrastructure performance
  • Perform fault correlation, impact analysis, root cause analysis (RCA), and implement preventive actions
  • Handle system configuration, PM files, and log analysis for VM-based cloud solutions on a daily and weekly basis
  • Ensure cloud infrastructure availability and perform capacity management including scale-in, scale-out, vertical, and horizontal scaling
  • Collaborate with cross-functional teams and share knowledge to enhance overall team capability
  • Develop, maintain, and enhance automation-based solutions, conducting in-depth troubleshooting as necessary
  • Drive recovery processes improvement
  • Offer technical expertise to our domain support and automated operations team
  • Aid our automation and analytics team with your detailed domain knowledge
  • Construct and polish automated Service Delivery methodologies
  • Analyze trends to preemptively identify potential service disruptions, enabling swift restoration and repair

Requirements

  • Degree/Diploma in Electronics, Computer Science, Telecommunication, or equivalent engineering discipline
  • 8-12 years of experience in telecom OSS, cloud, NFVI, and SDN environments
  • Strong hands-on experience with Ericsson ENM/ENIQ/Legacy OSS-RC
  • Good understanding of telecom network technologies including 2G, 3G, 4G, 5G, and Core networks
  • Strong problem-solving skills, customer-first mindset, and ability to work in a 24x7 operational environment
  • Excellent interpersonal and communication skills
  • Hands on experience of Ericsson ENM/ENIQ
  • Understanding Network Management, Security Management, Fault Management, Performance Management, Backup Management on NMS/OSS
  • Understanding and hands on Linux RHEL/CentOS, Windows Enterprise Server
  • Understanding and hands on SQL Query, Having DBMS experience (Sybase IQ, Vertica, PostgreSQL)
  • Hands on experience Unix/Shell/Python scripting
  • HP Rack Mounted Server/ Blade Servers/ Enclosure Hardware knowledge
  • Hands-on experience with VM-based cloud operations and maintenance using OpenStack (certification is an added advantage)
  • Solid knowledge of networking technologies such as switches, routers, load balancers, and firewalls
  • Basic troubleshooting and hands on storage (EMC, Dell Unity, HP MSA)
  • Experience on Ericsson NFVI and SDN

Nice to have

  • Installation Ericsson ENM/ENIQ patches/packages experience is a plus
  • Container, Kubernetes knowledge is a plus
  • with exposure to multi-vendor environments such as Ericsson, Samsung, Nokia, Huawei, and Cisco is plus
  • Ericsson Operations Engine - Mode Of Operations
  • Overall understanding of Automation?
  • Troubleshooting skills
  • Network Performance
  • E2E Customer Experience
  • Network Virtualization
  • Problem management
  • Telecom Domain
  • Ericsson Customer Experience Assurance (CEA) Competence
  • Incident management
  • MS TOP
  • Customer Experience Improvement
  • Service Request Fulfilment (OMS)
  • System Administration
  • Data Security
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