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This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.
Job Responsibility:
Work with cross functional Teams and multiple Business/Product Owners to create and update technical content
Ensure updates are made to content in accordance our writing standards
Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile
Provide excellent customer service to our business partners and customers
Author in XML or markdown, a tool utilized for content creation and editing
Use screen capture and graphic tools to add visuals to your document
Publish technical content to multiple platforms and output types, such as PDF, HTML, and Wiki
Requirements:
Possesses organizational and time management skills
Exhibits strong written and verbal communication skills
Willingness to learn new technology programs and processes to understand complex information and translate into user friendly content
Adaptable to dynamic change in a fast-paced environment
Team player, with the ability to interact and work multiple teams at various levels within the organization
Exhibit a since of professionalism, accountability, and empowerment to drive results
Experience with Microsoft Office products
Nice to have:
Understanding of DITA/XML, HTML and PDF is a plus
Certification in any technical writing course is a plus