Technical Architecture Engineer Job at SET Europa (Istanbul)

Job Description

Our client is a globally connected technology organization offering cloud-based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance-ready systems, and localized support to help businesses expand internationally. Our client is seeking a professional to continuously monitor and analyze customers’ technical challenges, assisting customers and technical support engineers in the quick and efficient handling of support tickets through an in-depth understanding of customer business. This role is focused on providing stability support, assurance, and cloud-based business governance. The successful candidate will act as the primary owner for customer technical projects, facilitating cloud adoption, migration, and optimization while building strong customer relationships and identifying business development opportunities.

Job Responsibility

Technical Issue Resolution: Continuously monitor and analyze customers’ technical challenges
assisting customers and technical support engineers in the quick and efficient handling of support tickets through an in-depth understanding of customer business
Requirement Tracking: In various industries, correctly analyze customer usage and needs based on their business scenarios and cloud product usage, uncover real product requirements, and assist in the continuous optimization of products
Stability Support and Assurance: Emergency Response: Handle critical incident response to assist rapid business recovery, including fault containment and related safeguarding measures
Risk Inspection: Conduct inspections on cloud product usage covering workload, business capacity, risk events, and change notifications tailored to customer environments
Proactive Services: Design critical architecture monitoring and alerting solutions aligned with customers’ cloud-based business needs, enabling intelligent monitoring and early warnings to enhance business efficiency and user experience
End-to-End Assessment: Evaluate end-to-end business application dependencies, integrating cloud and on-premises risk assessments
provide recommendations and risk alerts for critical pathways
High-Availability Drills: Collaborate with customers to conduct high-availability drills under extreme scenarios, simulating failure conditions, practicing business failover procedures, and participating in post-drill reviews
Event Support: Provide dedicated support during customers’ peak business events, including architecture review, pre-event risk inspection, performance stress testing, failure simulation drills, and on-site support
Cloud-Based Business Governance and Optimization: Cloud Usage Optimization: Guide customers in new product selection and optimize product usage methods, align with industry best practices, avoid common adoption pitfalls, and distill customer-centric optimal cloud practice guides
Cloud Resource Management: Assist customers in managing cloud resources, including analysis of resource utilization, capacity planning, and implementation of elastic scaling solutions
LandingZone: Deliver best practice guidance for account structure, permissions, networking, and resource provisioning throughout the customer’s cloud migration journey
Well-Architected Support: Support comprehensive optimization aligned with Well-Architected Framework principles, covering security & compliance, operational stability, cost optimization, and high-performance architecture design
Migration: Migration technical arch design and delivery support
Service Assurance: Service Management: Establish appropriate service and communication channels for customers during cloud adoption
provide tailored support across online, on-site, and multi-project/multi-department engagement models to ensure effective information flow for critical events and key initiatives, facilitating smooth project execution
Project Support: Deliver customized technical assurance programs based on customer needs during cloud product usage
develop and implement targeted technical roadmaps aligned with product capabilities and customer scenarios to ensure successful delivery of technical initiatives
Assist customers in migrating business workloads to the cloud by providing expert services including application/big data architecture design, database tuning, application/big data performance optimization, data governance, and security operations
deliver industry-specific best practices and solutions for cloud product adoption
Customer Relationship Building and Business Opportunity Development

Requirements

Over 5 year of experience in solution design, architecture, backend development, delivery, or operations for large-scale internet applications or enterprise-level systems in industries such as internet or finance
Possesses a technical background with hands-on experience in developing or operating large-scale applications based on cloud products
Possesses technical understanding and hands-on experience in one or more domains including cloud-native technologies, big data, databases, networking, and middleware
Masters the underlying architecture of core products within the supported business lines
Proficient in the specialized technical competencies required by the supported business lines
Understands cross-product system architectures and is capable of performing solution design or troubleshooting based on this expertise
Accurately identifies and categorizes customers and key stakeholders, establishing tailored response strategies for different customer segments
Creates a constructive communication atmosphere, focuses on key discussion points, listens effectively, and articulates messages clearly
Demonstrates strong service orientation—commits to fully resolving customer issues from start to finish and ensures high customer satisfaction
In specific domains, capable of engaging in prepared, professional communication with senior-level client executives
Possesses operations technology management capabilities, capable of conducting comprehensive reviews of customer business architectures and providing cloud best-practice recommendations
Acts as the primary owner for customer technical projects, including operational assurance, technical transformation, and stack migration initiatives
Assists customers in resolving complex technical issues and demonstrates strong capability to drive technical execution on the customer side
Exhibits systematic and holistic solution design and architecture skills, able to deliver reliable solutions in complex technical environments
Capable of decomposing complex technical challenges into manageable components, formulating integrated technical assessments and resolution strategies
Familiar with practical case studies across common business scenarios
able to tailor optimization solutions—including high availability enhancement, cloud operations assurance, capacity planning, architectural refinement, disaster recovery setup, cost evaluation and optimization—based on customer-specific contexts, proactively identify risks, and effectively implement tailored solutions
Complete Professional Proficiency: English and Turkish.

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Technical Architecture Engineer

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