Job Description
Who Is Marcus Thomas? Marcus Thomas is one of the country’s leading independent advertising and marketing agencies. From our offices in Cleveland and Cincinnati, Ohio; Buenos Aires, Argentina; and Santiago, Chile, we bring together thinkers, makers, and storytellers who help brands grow by creating meaningful connections with people. We offer a full range of services: creative, media, digital, PR, social, search, and CRM, all working together to build ideas that make an impact. Our integrated approach has earned national recognition for work that blends strategy, creativity, and technology to move businesses forward. At Marcus Thomas, we believe great marketing makes people’s lives better. We call that the Value Exchange: a partnership where everyone benefits. Join us and help shape an agency driven by curiosity, collaboration, and results. Hybrid and Remote Work Eligibility Marcus Thomas offers a hybrid work environment for employees located near our Buenos Aires – ARG & Santiago de Chile offices. The Role The Technical Architect is a senior technical expert responsible for designing scalable solutions, defining architecture, and ensuring high-quality delivery across Salesforce platforms, including Marketing Cloud, Data Cloud, and CRM. This role serves as a key reference for technical strategy, mentoring team members, guiding implementation decisions, and ensuring adherence to best practices. The Technical Architect evaluates complex technical challenges, oversees code quality, and collaborates closely with cross-functional teams to ensure feasibility and alignment with broader solution design. Key Responsibilities Design and define technical architecture and solution approach across Salesforce platforms (MC, MC Personalization, DC, CRM). Review and validate solution designs from Technical Developers and Senior Technical Developers. Lead client discovery sessions to uncover requirements, clarify business needs, and translate findings into actionable technical direction and architectural recommendations. Lead project delivery in close partnership with the Project Manager and Account Manager, ensuring technical execution aligns with scope, timelines, and client expectations. Provide architectural direction across the project lifecycle while anticipating risks and supporting decision-making. Provide guidance on data models, integrations, API strategy, and security best practices. Oversee code reviews to ensure adherence to architectural and coding standards. Estimate complexity and effort for high-impact technical tasks and projects. Identify risks and propose mitigation strategies during design and development phases. Collaborate with Solutions Architects to ensure alignment between technical implementation and business/solution design. Support troubleshooting of high-complexity defects and production issues. Document architectural decisions, technical patterns, reusable components, and deployment guidelines. Participate in pre-sales efforts by providing technical feasibility, architecture input, and scoping support. Mentor developers, provide technical coaching, and promote continuous improvement within the practice. Lead and support the deployment architecture, defining standards, release strategies, and automation approaches. Skills & Competencies Advanced Salesforce development (APIs, integrations, scripting, configuration, orchestration). Expertise in API architecture, consumption patterns, and secure authentication methods. Deep understanding of relational databases, data modeling, and transformation strategies. Strong command of version control, branching models, and collaborative development workflows. Architectural patterns, object-oriented programming, and event-driven design. Advanced knowledge of web security, data privacy, and compliance considerations. Excellent analytical and critical-thinking skills, especially in complex debugging scenarios. Tools GitHub/GitLab for version control, code reviews, and collaboration. CI/CD (GitHub Actions/GitLab CI) for automated build, test, and deployment pipelines. Salesforce platform tooling: CLI utilities, deployment frameworks, environment management. API tools such as Postman for testing and debugging integrations. Monitoring/observability tools for logs, metrics, and performance debugging. Code quality tools such as linters, static analysis (e.g., Sonar), and security scanners. Preferred Qualifications 7–9 years of related technical experience in Salesforce or MarTech environments. Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience. At least 5 Salesforce certifications (e.g., Data 360, Salesforce Platform administrator, Platform Developer (any), Salesforce Certified Platform App Builder, others). Experience designing and delivering complex multi-cloud Salesforce implementations. Strong experience in agency, multi-client, or consulting delivery environments. Why You’ll Love Working Here Long-Term Partnerships: Our clients stay with us for more than 12 years, reflecting trust and collaboration. Award-Winning Work: Be part of campaigns recognized for creativity, strategy, and results. Flexibility and Balance: Hybrid schedules and flexible hours support your life and your best work. Inclusive Culture: Our workplace values every perspective and creates space for all voices. Growth and Learning: Experience opportunities for professional and personal development through ongoing learning programs. Benefits Highlights Eligible for Monthly Recognition Awards. Kentico & Salesforce Certification exams paid for by Marcus Thomas. Monetary bonus for earning strategic certifications and accreditations. Reimbursement for internet/connectivity (the equivalent in local currency). Health and Wellness reimbursement up to $200 annually. $500 bonus for referral hires after 90 days of employment. PTO Paid, flexible time off (Sick/Study/Vacation legal system). Paid, observed local National Holidays. Paid, 1 week extra per year as personal time off. Paid, Paternity leave: 4 weeks of time off. Growth Annual Diversity & Inclusion Training. Time for Training / Certification. English Classes. Perks Health insurance family pack (ARG: OSDE 310 and CL: extra insurance per employee). Work insurance (ART in ARG). Employee anniversary gift. Team Values At Marcus Thomas, our values shape how we work with each other and with our clients: Community: We contribute to the growth of our agency, our industry, and our communities. Accountability: We show up, keep our word, and take ownership of our work and results. Collaboration: We lead with empathy, listen actively and value every voice. Curiosity: We stay curious, ask questions and bring new ideas to the table. Diversity: We respect and celebrate different perspectives because they make the work stronger. Make Work Play: We bring energy, creativity and joy into everything we do. Our Hiring Process Our hiring process is designed to help us get to know you and give you a genuine feel for our culture and team. It typically includes short conversations with our recruiting team and hiring manager, a team and/or leader interview, and final selection. To support fairness and consistency, we use AI tools to assist with parts of the process. Résumés may be reviewed initially with an AI assistant that compares experience and skills to the job description and highlights potential matches for our recruiting team. Candidates can choose to opt out of AI résumé screening when applying. We also use AI to record and transcribe interviews to promote accuracy and equity. Transcripts may be reviewed by HR to confirm that all candidates are treated respectfully and evaluated fairly. Candidates can opt out of this transcription feature at any stage. While AI helps us stay organized and consistent, every decision to move a candidate forward is made by real people. Diversity, Equity & Inclusion At Marcus Thomas, we believe diversity is a strength and that great ideas come from different perspectives. We’re committed to creating opportunities for talented individuals who have been historically underrepresented in our industry and to fostering an inclusive culture where everyone can grow, thrive and do their best work. We encourage women, people of color, LGBTQIA+ individuals, immigrants, people of all religions and nationalities, and people with disabilities to apply.
