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Turn scientific expertise into real-world impact by empowering customers to get the most from cutting-edge diagnostic technology. Proclinical is seeking a Technical Applications Professional to support customers across a defined regional territory. In this field-oriented role, you will combine your scientific expertise, technical problem-solving skills, and stakeholder engagement abilities to help end users optimise the use of complex diagnostic technologies while delivering a high-quality customer experience. This position involves regular travel within the assigned area.
Job Responsibility
Act as a technical and applications expert, supporting laboratories in the effective use of diagnostic platforms
Deliver engaging training sessions for both new and existing users, ensuring confidence in operating and optimising systems
Provide advanced troubleshooting and guidance to resolve complex technical and applications-related issues efficiently
Support the full customer lifecycle, from pre-site assessments and installations through to post-implementation support
Build and maintain strong, long-term customer relationships to drive satisfaction and retention
Identify opportunities to expand existing accounts and gather insights from competitor sites to support business growth
Represent the organisation at conferences, trade shows, and customer events, providing both technical expertise and commercial awareness
Collaborate with cross-functional teams such as Sales, Field Service Engineering, Marketing, Technical Support, and Customer Service to ensure a seamless customer experience
Requirements
Bachelor's degree in Life Sciences, Biomedical Sciences, or a related discipline
Proven experience within a diagnostic laboratory environment, with strong applications knowledge
Solid understanding of diagnostic technologies, with the ability to confidently support associated products and services
Proficiency in Microsoft Office and familiarity with CRM/ERP systems (e.g., Salesforce, Oracle or similar platforms)
Knowledge of local accreditation standards and clinical training requirements relevant to medical devices
Excellent communication and interpersonal skills, with the ability to explain complex scientific concepts to diverse audiences
Strong analytical and troubleshooting skills, with a structured approach to problem-solving
Confidence in delivering training sessions to a variety of user groups
Ability to interpret scientific literature and communicate key insights effectively
Full UK driving licence and willingness to travel extensively within the assigned territory