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Technical Application Professional

United Kingdom, Croydon · Job Posted May 29, 2026
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Job Description

Turn scientific expertise into real-world impact by empowering customers to get the most from cutting-edge diagnostic technology. Proclinical is seeking a Technical Applications Professional to support customers across a defined regional territory. In this field-oriented role, you will combine your scientific expertise, technical problem-solving skills, and stakeholder engagement abilities to help end users optimise the use of complex diagnostic technologies while delivering a high-quality customer experience. This position involves regular travel within the assigned area.

Job Responsibility

  • Act as a technical and applications expert, supporting laboratories in the effective use of diagnostic platforms
  • Deliver engaging training sessions for both new and existing users, ensuring confidence in operating and optimising systems
  • Provide advanced troubleshooting and guidance to resolve complex technical and applications-related issues efficiently
  • Support the full customer lifecycle, from pre-site assessments and installations through to post-implementation support
  • Build and maintain strong, long-term customer relationships to drive satisfaction and retention
  • Identify opportunities to expand existing accounts and gather insights from competitor sites to support business growth
  • Represent the organisation at conferences, trade shows, and customer events, providing both technical expertise and commercial awareness
  • Collaborate with cross-functional teams such as Sales, Field Service Engineering, Marketing, Technical Support, and Customer Service to ensure a seamless customer experience

Requirements

  • Bachelor's degree in Life Sciences, Biomedical Sciences, or a related discipline
  • Proven experience within a diagnostic laboratory environment, with strong applications knowledge
  • Solid understanding of diagnostic technologies, with the ability to confidently support associated products and services
  • Proficiency in Microsoft Office and familiarity with CRM/ERP systems (e.g., Salesforce, Oracle or similar platforms)
  • Knowledge of local accreditation standards and clinical training requirements relevant to medical devices
  • Excellent communication and interpersonal skills, with the ability to explain complex scientific concepts to diverse audiences
  • Strong analytical and troubleshooting skills, with a structured approach to problem-solving
  • Confidence in delivering training sessions to a variety of user groups
  • Ability to interpret scientific literature and communicate key insights effectively
  • Full UK driving licence and willingness to travel extensively within the assigned territory

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