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The Technical Application Engineer is responsible for providing product and application support and in some cases, on-site support to customers that have field issues with Beckwith Electric products. These products include LTC controls, regulator controls, capacitor controls, recloser controls, feeder, transformer and generation protection as well as inter-tie protection and bus transfer systems.
Job Responsibility:
Investigate and troubleshoot specific customer application or product problems and propose solutions and changes that may be required for satisfactory resolution
Review specifications, plans and other customer documents to assure proper application and operation of the company's products and systems
Assist product management personnel with preparing complex quotations and sales orders for Controls
Review and verify customer’s control settings for application and calculation accuracy
Provide input to improve product and application documentation for customers
Assist product management team in collecting customer specifications for potential new product offerings and enhancements to existing products and systems
Assist the sales force with the preparation and conducting of technical presentations and demonstrations to gain acceptance by the customer
Provide training to company employees, sales representatives and customers
May represent the company at national and regional trade associations, conferences and exhibitions
Overnight travel may be required
Comply with all work rules, including but not limited to, the Company's safety and attendance policies
Requirements:
Bachelors Degree in Electrical Engineering or Electronics
3+ years of Electric Power Industry or other related experience
Strong fundamental grasp of the Electric power Industry in the protection and control area including communications with SCADA
Proven success in the product application support
Strategic vision with practical approach to meet goals
Strong written and verbal communications skills are required
Ability to use protective relay test sets
Ability to use SCADA Communication test sets for MODBUS, DNP 3.0, and IEC-61850
Ability to use Sales Force and other software packages to document customer conversations
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