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Technical Application Administrator

https://www.circlek.com Logo

Circle K

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Location:
United States of America , Tempe

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The job involves managing and administering the Gilbarco’s Insite 360 Forecourt monitoring Tool to ensure optimal performance at Circle K’s North American Fuel sites. It requires collaborating with internal teams, vendors, and conducting proactive maintenance tasks while mitigating performance issues. The position demands strong technical expertise and excellent problem-solving capabilities.

Job Responsibility:

  • Administer and configure CK Insite 360 Forecourt Instance to align with the organization’s operational needs
  • Ensure that all eligible sites and forecourt devices are accurately integrated and monitored within the CK’s Insite 360 system
  • Maintain and update system configurations, including device profiles, alerts (as needed), Software and firmware versions, Key versions
  • Develop & administer Site on- boarding / Off boarding processes
  • Continuously monitor the Insite 360 system's performance to ensure the uptime and health of critical infrastructure such as fuel dispensers
  • Work with Invenco to Implement and execute proactive measures to identify and mitigate performance issues or potential system failures
  • Provide tier 3 level support for troubleshooting and resolving system-related incidents and service requests
  • Investigate and resolve technical issues related to the Insite 360 system, including integration issues with forecourt devices or network connectivity
  • Collaborate with internal teams and vendors (e.g., Gilbarco, third-party vendors) to resolve complex technical issues
  • Manage user accounts, roles, and access permissions within the Insite 360 application, ensuring security and compliance with internal policies
  • Provide training and guidance to end-users (operations, field technicians) on system functionalities and best practices
  • Assist in defining and enforcing security protocols for system access and data integrity
  • Maintain accurate and up-to-date system records and logs, ensuring full documentation of system configurations, troubleshooting steps, and incident resolutions
  • Develop and maintain regular performance reports, including uptime, incident resolutions, and system optimization recommendations
  • Support ongoing reporting and maintenance of media configurations within I360
  • Support ongoing reporting and maintenance of Welcome screens within I360
  • Communicate upgrades and routine maintenance of the I360 system to ensure visibility and stability
  • Test and validate new features or updates, ensuring that they are implemented without disruptions to daily operations
  • Act as the primary point of contact for internal teams (IT, Operations, Maintenance) and external vendors regarding Insite 360 technical matters
  • Provide timely and accurate communication to stakeholders about system status, issues, and improvements
  • Identify opportunities to streamline system processes and improve the efficiency of forecourt monitoring operations
  • Provide recommendations for improvements or enhancements to the system based on feedback from end-users and operational observations.

Requirements:

  • Proficient in system configuration and administration, with a solid understanding of monitoring systems, and preferably petroleum retail technology
  • Proficient in basic Office platform tools – Excel, Word, Power point
  • Technical knowledge of Petroleum Retail store systems (Fuel Dispensers, POS, etc..) systems is preferred
  • Strong analytical and problem-solving skills with a methodical approach to troubleshooting
  • Excellent communication skills to work with both technical and non-technical teams
  • Strong interpersonal skills with a customer-service orientation
  • Self-motivated, with the ability to work independently and as part of a collaborative team
  • Keen attention to detail with excellent multi-tasking skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Bachelor’s degree in information technology, Computer Science, Engineering, or a related field, or equivalent experience
  • 2+ years of experience as an application administrator or similar technical role
  • Experience in managing application monitoring, troubleshooting, and system maintenance, preferably in the petroleum or retail industry
  • Prior experience with Gilbarco’s Insite 360, or a similar forecourt monitoring tool, is highly preferred.
What we offer:
  • Employment stability
  • A dynamic, challenging working environment
  • A complete range of benefits
  • Group Insurance
  • Chance to enroll in retirement plan and/or share purchase plan
  • Employee Discount program and much more

Additional Information:

Job Posted:
November 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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