Technical Application Administrator Job at Circle K (Tempe)

Job Description

The job involves managing and administering the Gilbarco’s Insite 360 Forecourt monitoring Tool to ensure optimal performance at Circle K’s North American Fuel sites. It requires collaborating with internal teams, vendors, and conducting proactive maintenance tasks while mitigating performance issues. The position demands strong technical expertise and excellent problem-solving capabilities.

Job Responsibility

Administer and configure CK Insite 360 Forecourt Instance to align with the organization’s operational needs
Ensure that all eligible sites and forecourt devices are accurately integrated and monitored within the CK’s Insite 360 system
Maintain and update system configurations, including device profiles, alerts (as needed), Software and firmware versions, Key versions
Develop & administer Site on- boarding / Off boarding processes
Continuously monitor the Insite 360 system's performance to ensure the uptime and health of critical infrastructure such as fuel dispensers
Work with Invenco to Implement and execute proactive measures to identify and mitigate performance issues or potential system failures
Provide tier 3 level support for troubleshooting and resolving system-related incidents and service requests
Investigate and resolve technical issues related to the Insite 360 system, including integration issues with forecourt devices or network connectivity
Collaborate with internal teams and vendors (e.g., Gilbarco, third-party vendors) to resolve complex technical issues
Manage user accounts, roles, and access permissions within the Insite 360 application, ensuring security and compliance with internal policies
Provide training and guidance to end-users (operations, field technicians) on system functionalities and best practices
Assist in defining and enforcing security protocols for system access and data integrity
Maintain accurate and up-to-date system records and logs, ensuring full documentation of system configurations, troubleshooting steps, and incident resolutions
Develop and maintain regular performance reports, including uptime, incident resolutions, and system optimization recommendations
Support ongoing reporting and maintenance of media configurations within I360
Support ongoing reporting and maintenance of Welcome screens within I360
Communicate upgrades and routine maintenance of the I360 system to ensure visibility and stability
Test and validate new features or updates, ensuring that they are implemented without disruptions to daily operations
Act as the primary point of contact for internal teams (IT, Operations, Maintenance) and external vendors regarding Insite 360 technical matters
Provide timely and accurate communication to stakeholders about system status, issues, and improvements
Identify opportunities to streamline system processes and improve the efficiency of forecourt monitoring operations
Provide recommendations for improvements or enhancements to the system based on feedback from end-users and operational observations.

Requirements

Proficient in system configuration and administration, with a solid understanding of monitoring systems, and preferably petroleum retail technology
Proficient in basic Office platform tools – Excel, Word, Power point
Technical knowledge of Petroleum Retail store systems (Fuel Dispensers, POS, etc..) systems is preferred
Strong analytical and problem-solving skills with a methodical approach to troubleshooting
Excellent communication skills to work with both technical and non-technical teams
Strong interpersonal skills with a customer-service orientation
Self-motivated, with the ability to work independently and as part of a collaborative team
Keen attention to detail with excellent multi-tasking skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Bachelor’s degree in information technology, Computer Science, Engineering, or a related field, or equivalent experience
2+ years of experience as an application administrator or similar technical role
Experience in managing application monitoring, troubleshooting, and system maintenance, preferably in the petroleum or retail industry
Prior experience with Gilbarco’s Insite 360, or a similar forecourt monitoring tool, is highly preferred.

What we offer

Employment stability
A dynamic, challenging working environment
A complete range of benefits
Group Insurance
Chance to enroll in retirement plan and/or share purchase plan
Employee Discount program and much more

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Technical Application Administrator

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