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Technical and Quality Manager

United Kingdom, Telford 50000.00 - 55000.00 GBP / Year · Job Posted March 18, 2026
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Job Description

At AO Recycling, we are committed to extracting as much value as possible from the waste electrical and electronic equipment (WEEE) that is thrown away by UK households every year. Like the rest of the AO Group, we are a very exciting and enthusiastic company to work for. The role will be located at our innovative plastics recycling plant in Telford, Shropshire, which uses state of the art technology and is able to create high quality recycled plastics for reuse in new products. We are growing rapidly and so with that, opportunities to develop and try new approaches become aplenty. Quality is at the centre of what we do and is critical to us delivering our strategic objects and Super North Star. This is where you come in! Working for the Plant Manager as part of the site operations management team, with a matrix structure including Engineering, SHEQ, HR, and Finance, you are fully accountable for delivering consistent quality of our products and helping us grow through NPI, product development and further certification. The role has been expanded as we progress, at AO speed, towards our Super North Star. At the AO Plastics Recycling Plant, we are focused on creating industry leading product streams for our customers. We succeed through teamwork, facing adversity in a logical and pragmatic way and taking accountability for what we do.

Job Responsibility

  • Take ownership for projects to create new and improved products, working with customers and other stakeholders to deliver within specifications
  • Lead root cause analysis, quickly determining non-conformance, managing customer complaints and implementing corrective and preventative actions
  • Monitor and report failure analysis trends, erosion of quality or product performance and liaise with relevant teams to determine corrective actions
  • Leading process improvements utilising Statistical Process Control and Lean techniques
  • First line manager for a team of 3 laboratory technicians running a fully equipped operational laboratory
  • Ensuring all products meet technical specifications driven by internal targets or customer specifications
  • Training and developing your teams, upskilling where required
  • Providing technical and laboratory support for the wider AO Recycling business
  • Develop and maintain written/technical instructions and procedures
  • Attending daily operational review meetings, providing updates on quality performance
  • Provide holiday and sickness cover for the Plant Manager

Requirements

  • Minimum 3 years’ experience in a senior quality or technical role, with people management responsibilities
  • Laboratory experience (working and managing)
  • Deep technical understanding of polymer science, moulding and product development desirable
  • Knowledge and experience of ISO and relevant regulatory standards desirable
  • Degree in Polymer Sciences or a related technical field
  • Experience in using SPC and Lean Six Sigma required
  • Flexible and responsive approach with pragmatic and logical thinking required for the role
  • Be able to prioritise what is critical and manage daily tasks, whilst solving complex problems and delivering R&D

Nice to have

Plastics experience preferred

What we offer

  • 25 days holiday
  • Pension
  • Contribute 5% of your annual salary and we'll do the same
  • Be a VIP at the AO Arena
  • discounted gym membership
  • Help @ Hand scheme giving you access to virtual GP’s, Mental Health support
  • exclusive discounts across our product range
  • Enhanced Maternity, Paternity and Adoption leave
  • 2 fully paid days a year to donate your time to any charity
  • Free Food Thursday - Last Thursday of every month, lunch is on us

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  • Take ownership for projects to create new and improved products, working with customers and other stakeholders to deliver within specifications
  • Lead root cause analysis, quickly determining non-conformance, managing customer complaints and implementing corrective and preventative actions
  • Monitor and report failure analysis trends, erosion of quality or product performance and liaise with relevant teams to determine corrective actions
  • Leading process improvements utilising Statistical Process Control and Lean techniques
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  • Ensuring all products meet technical specifications
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  • Providing technical and laboratory support for the wider AO Recycling business
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  • Attending daily operational review meetings
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  • Take ownership for projects to create new and improved products, working with customers and other stakeholders to deliver within specifications (colour, mechanical properties, external standards such as food grade/toy grade/EL standards).
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  • Leading process improvements utilising Statistical Process Control and Lean techniques to improve production efficiency, reduce output inconsistencies and waste/reprocessing.
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  • Leading process improvements utilising Statistical Process Control and Lean techniques to improve production efficiency, reduce output inconsistencies and waste/reprocessing.
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