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Technical Analyst

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Blue Cross Blue Shield of Arizona

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Location:
United States , Phoenix

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Develops technical documentation, designs, analyzes, tests, provides end user support and training for new applications and data structures; and provides post-implementation review for systems and reporting to support customers and management. This role includes training and testing activities within the QNXT system and requires direct, hands-on experience with QNXT.

Job Responsibility:

  • Develops technical documentation, designs, analyzes, tests, provides end user support and training for new applications and data structures
  • provides post-implementation review for systems and reporting to support customers and management
  • Training and testing activities within the QNXT system
  • Track and resolve basic or routine processing problems
  • Research, analyze, track and resolve basic production problems
  • Develop business objectives, processing requirements, and technical specifications
  • Analyze files and map data from one system to another
  • Responsible for production cycles, solving production incidents and notification of problems
  • Write SQL queries needed for production support
  • Develop basic test data
  • Process test files and analyze test results
  • Perform execution of test cases/scripts
  • document results, log defects, and regression testing of defects
  • Perform test execution and defect reporting utilizing testing tools
  • Assist with root cause analysis and triage of key/critical defects
  • Monitor and track traceability of business requirements to text execution
  • Participate in defect review meetings
  • Develop and maintain SQL queries to test results and to create mock up data for testing and reporting
  • Learn business and systems data and process flows
  • Research and analyze application procedural problems and provide recommendations for improvements and changes
  • Develop functional & technical specifications, logic flows and other documentation
  • Synthesize complex or diverse information, collect and research data
  • Review computer system capabilities, workflow and scheduling limitations
  • Translate business needs into technical solutions with knowledge of programming languages (SQL, C# or VB.net, ETL, SOA, and OLAP)
  • Participate in maintaining operational and disaster-recovery procedures
  • Write or modify procedures for internal use, operational procedures, and computer operations
  • Participate on small to large scoped projects
  • Use sound project management methodology and demonstrate solid time management skills
  • Create and deliver presentations
  • Monitor and create priority list(s)
  • Participate in on-call rotation

Requirements:

  • 1 year of college-level coursework in system requirements design and interpretation and/or support of production systems (Lev 1)
  • 3 years of experience in computer technology and/or information systems (Lev 2 – 4)
  • 2 years of experience in data analysis, data management and integration, extracting and analysis reporting. (Lev 2-4)
  • High-School Diploma or GED in general field of study (All Levels)
  • Intermediate skill in use of office equipment
  • Intermediate PC proficiency
  • Intermediate proficiency in spreadsheet, database, flow charting, and word processing software
  • Intermediate knowledge of data mapping techniques and data analysis software
  • Intermediate knowledge of computer operating systems
  • Intermediate knowledge of Microsoft Applications and Suites, Windows Server, and Microsoft SQL databases
  • Strong analytical skills
  • Ability to prioritize tasks
  • Perseverance
  • Effective interpersonal skills
  • Verbal and written communication skills
  • Systems research and analysis
  • Knowledge of business requirements development and user acceptance testing
  • Maintain confidentiality and privacy
  • Analytical knowledge
  • Understanding of data governance best practices

Nice to have:

  • 2 years of experience in computer technology and/or information systems (Level 1 -2)
  • 2 years of experience working in healthcare-related systems as a business / systems analyst or programmer (All Lev)
  • 5 years of experience in data analysis, management, integration and reporting (Levels 3 – 4)
  • 3 years of experience working in corporate enterprise-level systems as a business or systems analyst or programmer (Levels 3 - 4)
  • Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (All Levels)
  • Knowledge of HIPAA regulations
  • Advanced proficiency in spreadsheet, SQL queries, database, flow charting, and word processing software
  • Advanced knowledge of data mapping techniques
  • Advanced knowledge of computer operating systems
  • Advanced knowledge of decision support systems
  • Advanced knowledge of programming, database systems, and data management
  • Advanced knowledge of Business Objects
  • Advanced systems research and analysis expertise
  • Impeccable project management skills
  • Solid technical ability and problem solving skills
  • Knowledge of internal departments and operations
  • Strong technical documentation skills

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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