Technical Analyst - Field Services Job at NTT DATA (Reynosa)

Technical Service Desk Analyst

The Technical Service Desk Analyst provides front-line technical support to inte...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Associate or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
1–3 years of experience in a technical support or service desk role
Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications
Familiarity with Active Directory, Exchange, VPNs, and remote desktop tools
Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Excellent problem-solving, communication, and time management skills
Customer-focused

Job Responsibility

Serve as the first point of contact for all IT-related issues via phone, email, chat, or ticketing system
Diagnose and resolve hardware, software, and network problems for desktops, laptops, mobile devices, and peripherals
Manage and prioritize tickets in the IT Service Management (ITSM) system, escalating complex issues to higher-level support when necessary
Support account administration tasks including password resets, access requests, and group policy updates in Active Directory and other enterprise systems
Install, configure, and maintain end-user hardware and software, ensuring compliance with organizational standards
Provide remote and onsite support for users across multiple locations
Document issues, troubleshooting steps, and resolutions within the ticketing system to build the organization’s knowledge base
Assist with IT onboarding/offboarding, ensuring proper setup and access for new hires and departing employees
Participate in system upgrades, patch management, and scheduled maintenance activities
Contribute to process improvement initiatives aimed at enhancing service delivery and customer satisfaction

What we offer

career advancement opportunities
extensive training
excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Service Desk Analyst

The Technical Service Desk Analyst provides front-line technical support to inte...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
1–3 years of experience in a technical support or service desk role
Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications
Familiarity with Active Directory, Exchange, VPNs, and remote desktop tools
Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Excellent problem-solving, communication, and time management skills
Customer-focused

Job Responsibility

Serve as the first point of contact for all IT-related issues via phone, email, chat, or ticketing system
Diagnose and resolve hardware, software, and network problems for desktops, laptops, mobile devices, and peripherals
Manage and prioritize tickets in the IT Service Management (ITSM) system, escalating complex issues to higher-level support when necessary
Support account administration tasks including password resets, access requests, and group policy updates in Active Directory and other enterprise systems
Install, configure, and maintain end-user hardware and software, ensuring compliance with organizational standards
Provide remote and onsite support for users across multiple locations
Document issues, troubleshooting steps, and resolutions within the ticketing system to build the organization’s knowledge base
Assist with IT onboarding/offboarding, ensuring proper setup and access for new hires and departing employees
Participate in system upgrades, patch management, and scheduled maintenance activities
Contribute to process improvement initiatives aimed at enhancing service delivery and customer satisfaction

What we offer

career advancement opportunities
extensive training
excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Analyst III, Technical Support

As an Analyst III, Technical Support, you will be involved in higher level suppo...

Location

United States , Sun Valley

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Provide complex solutions and implement projects at an advanced technical level regarding systems operations
Act as a liaison with clients, vendors, and technical IT groups, fostering ongoing relationships
Coordinate solutions as needed and report on process and system performance
Assist in restoring IT services at locations impacted by unforeseen circumstances
Conduct training for end users, external vendors, and less experienced staff
Facilitate software update distributions and major deployments at satellite locations
Provide technical support for field-based analysts when necessary
Create documentation for self-help support to assist other IT personnel
Analyze and evaluate information systems operations and provide recommendations to improve utilization
Identify potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform

Job Responsibility

Provide complex solutions and implement projects at an advanced technical level regarding systems operations
Act as a liaison with clients, vendors, and technical IT groups, fostering ongoing relationships
Coordinate solutions as needed and report on process and system performance
Assist in restoring IT services at locations impacted by unforeseen circumstances
Conduct training for end users, external vendors, and less experienced staff
Facilitate software update distributions and major deployments at satellite locations
Provide technical support for field-based analysts when necessary
Create documentation for self-help support to assist other IT personnel
Analyze and evaluate information systems operations and provide recommendations to improve utilization
Identify potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Service Desk Analyst

Service Desk Analysts act as the first point of contact for support cases. They ...

Location

India , Noida

Salary:

Not provided

Eurostop

Expiration Date

Until further notice

Requirements

Bachelors degree in IT or related field
At least 1-year related experience in Level 2 Technical or Customer Support
Ability to communicate in English, verbal or written, in a concise and clear manner
Experience in handling international customers
Excellent analytical and problem-solving skills
Effective listening skills
Ability to multi-task and work in a high-pressure environment
Knowledge of MS applications
Flexible, can adapt to changing shift schedules
Amenable to work on weekends and holidays

Job Responsibility

Attend to support cases via phone, email or online web tools
Collect information from users to understand and resolve problems remotely
Analyze and categorize incidents to diagnose and resolve them to the best of their ability, and redirect support cases to the right support staff/resource when necessary
Advise customers on the appropriate action
Utilize available resources and aids in coming up with solutions for problems
Accurately log relevant details of all interactions with customers
Follow up pending actions from customers and other resources in the organization, and track each call to resolution
Strictly follow support procedures while abiding with privacy guidelines in handling customer information
Analyze trends and patterns in incidents, and provide feedback to support managers and the application team
Help to maintain the Query and Diagnostics Knowledgebase

Fulltime

SOF Intelligence Field Service Engineer

Barbaricum is seeking an experienced and technically adept Intelligence Field Se...

Location

United States , Fort Moore, Georgia

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD TS/SCI clearance required
Minimum 3 years of Operational or Intelligence Community (IC) operations, platforms, functions, and terminology experience
Minimum of 3 years’ experience in implementing and training software systems/updates, standard operating procedures and technical documentation
Demonstrated experience utilizing Palantir as an intelligence platform
Experience with one or more of the following operational and intelligence platforms: Distributed Common Ground System (DCGS)-SOF, Fusion Analysis and Development Effort/Multi-Intelligence Spatial-Temporal (FADE/MIST), EIA, Analyst Notebook, Esri

Job Responsibility

Enable significant analytic and operational outcomes across the SOF Enterprise through user proficiency with technology tools
Provide desk-side support to strategic, operational and tactical command staffs
Develop and design user-specific custom workflows
Lead conceptualization, design, development, delivery and fulfillment of requests for feature enhancements, customized ontologies and other data modeling services
Provide engineering support to improve functionality such as entity extraction, crawlers, helpers, plug-ins, and other custom applications
Integrate with approved Programs of Record including technical requirements, SOF enterprise architecture, and emerging government cloud solutions
Develop of mission-specific customizations that enhance interoperability between enterprise platforms and emerging technologies, tools and data
Identify product feature requests and enhancements
Identify new data sets for mission-critical needs, training and exercises
Perform data cleaning and data maintenance

Sof intelligence field service engineer

Barbaricum is seeking an experienced and technically adept Intelligence Field Se...

Location

Jordan

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD TS/SCI clearance required
Minimum 3 years of Operational or Intelligence Community (IC) operations, platforms, functions, and terminology experience
Minimum of 3 years’ experience in implementing and training software systems/updates, standard operating procedures and technical documentation
Demonstrated experience utilizing Palantir as an intelligence platform
Experience with one or more of the following operational and intelligence platforms: Distributed Common Ground System (DCGS)-SOF, Fusion Analysis and Development Effort/Multi-Intelligence Spatial-Temporal (FADE/MIST), EIA, Analyst Notebook, Esri

Job Responsibility

Enable significant analytic and operational outcomes across the SOF Enterprise through user proficiency with technology tools
Provide desk-side support to strategic, operational and tactical command staffs
Develop and design user-specific custom workflows
Lead conceptualization, design, development, delivery and fulfillment of requests for feature enhancements, customized ontologies and other data modeling services
Provide engineering support to improve functionality such as entity extraction, crawlers, helpers, plug-ins, and other custom applications
Integrate with approved Programs of Record including technical requirements, SOF enterprise architecture, and emerging government cloud solutions
Develop of mission-specific customizations that enhance interoperability between enterprise platforms and emerging technologies, tools and data
Identify product feature requests and enhancements
Identify new data sets for mission-critical needs, training and exercises
Perform data cleaning and data maintenance

Fulltime

Service Desk Analyst

As a Service Desk Analyst, you’ll be the first point of contact for our customer...

Location

Philippines

Salary:

Not provided

DyFlex Solutions

Expiration Date

Until further notice

Requirements

Relevant tertiary degree in systems, computer sciences or similar relevant field of study
1-2 years of experience in a service desk environment
ideally familiarity with ITIL principles and/or certification
SAP experience would be a definite advantage
Communicate effectively in English
Proven interpersonal skills and problem solving attitude

Job Responsibility

Act as the first line of support for DyFlex customers via the Service Desk platform, phone, and email
Record, categorise, and prioritise incidents and requests accurately within the ITSM tool
Perform initial diagnosis and resolution where possible, escalating to Level 2/3 teams when required
Participate in level one service request and incidents for Customers in chosen module. (password resets etc)
Maintain regular communication with customers and internal consultants to ensure SLA targets are met
Follow ITIL processes for incident, problem, and change management
Contribute to knowledge base articles and service improvement initiatives
Attend team meetings and training to enhance technical and service capability
Perform analysis on timesheets entries across the teams for accuracy
Support the Transition in Process for new Customers

What we offer

Work with SAP’s latest technologies on cloud as S/4HANA, BTP and Joule
A flexible and supportive work environment and work from home
SAP training
Join a renowned organisation delivering projects to some of Australia’s leading enterprises

Fulltime

IT Service Desk Analyst

Provide technical support and maintain IT systems and hardware for an aerospace ...

Location

United States , San Jose

Salary:

95000.00 - 113000.00 USD / Year

Archer Aviation

Expiration Date

Until further notice

Requirements

1+ years of related IT work experience
Computer support related certifications or technical degree
Experience with support, set-up, and administration of typical end-user hardware, software, and services
Experience with desktop imaging or device management solutions
Strong interpersonal skills and ability to work in a fast-paced, agile environment
Strong attention to detail
Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment

Job Responsibility

Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
Provide A/V support
Maintains file and other data integrity for traditional and cloud-based systems
Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
Participate in deploying and maintaining computer & device management/software push solutions
Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
Perform procedures to support Compliance requirements (SOX, ISO, and other)

Fulltime

Technical Analyst - Field Services

NTT DATA

Location:
Mexico , Reynosa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

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