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Technical Analyst - Field Services

Mexico, Reynosa · Job Posted January 26, 2026
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Job Description

The Technical Analyst - Field Services role involves providing onsite technical support to end users, focusing on troubleshooting and resolving IT issues. Candidates should have a strong background in Windows operating systems and hold an A+ certification. The position requires 5-8 years of relevant experience and offers opportunities for professional growth within a leading technology services company.

Job Responsibility

  • Providing onsite technical support for end users, through tickets for issues at the client site
  • Provides IT support and customer services, to ensure the users are satisfied with their IT support experience
  • Own the issues through resolution
  • Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers
  • May respond to calls after normal business hours per leader instructions
  • Update and resolve tickets in a timely manner to achieve Service Levels
  • Identifies potential issues that could adversely impact end user experience and takes corrective action

Requirements

  • Typically requires 5-8 years relevant experience
  • High School Diploma or equivalent
  • Undergraduate degree or some college coursework preferred
  • Strong knowledge of Windows operating system environment
  • Solid client service skills
  • A+ desktop or equivalent skill set is required
  • additional certifications for various hardware platforms may be required
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Travel including overnight domestic trips may be required

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