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Technical Analyst 247

ans.co.uk Logo

ANS Group

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Location:
United Kingdom , Manchester

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a 247 Technical Analyst, you will be responsible for triaging, investigating, and resolving tickets, escalating where necessary to ensure the best possible outcome for customers. You’ll take primary ownership of request, incident, and change tickets, remaining accountable to both the customer and your Squad Leader throughout the process.

Job Responsibility:

  • Work with the Squad Leader on any quality related issues
  • Manage a customer & monitoring tickets both technically and procedurally via Phone, Email, Web portal or monitoring platforms(s) in line with defined SLAs and KPIs
  • Manage ticket queue and assist other team members where appropriate
  • Understand, maintain, and deliver the current service desk procedures
  • Escalation and pro-active chasing of Vendors and external support groups
  • Responsible for assessing and implementing Standard Changes as well as implementing normal changes
  • Carrying out scheduled customer work out of hours

Requirements:

  • Previous experience in a service desk environment
  • Working knowledge or an awareness of public cloud (Azure/AWS)
  • Self motivation to ensure consistent high levels of service are delivered around the clock
  • A passion for technology and a customer obsessed approach
  • Eligibilty for HMG Security Clearance (5 years minimum of UK addresses is required for this)
What we offer:
  • Hybrid/ Remote Working
  • Private Medical Care
  • Pension Scheme
  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • An extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Flexible working and work from anywhere for up to 30 days per year (some exceptions)
  • Maternity: 16 weeks’ full pay
  • Paternity: 3 weeks’ full pay
  • Adoption: 16 weeks’ full pay
  • Company social events
  • Electric car scheme
  • 12 days of personal growth development time
  • Ride to Work Scheme

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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