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The Technical Alignment Manager (TAM) is the primary technical advisor and client-facing contact for assigned managed service accounts. They ensure each client’s environment remains standardized, secure, and compliant with Zazz’s MSP frameworks — driving technical consistency, risk reduction, and continuous improvement through proactive reviews and roadmaps.
Job Responsibility:
Conduct quarterly technical and compliance reviews using NinjaOne, Intune, Defender, Axcient, Cynomi, and Purview
Audit client environments for patching, AV, backup, identity, and security gaps
Maintain and enforce Zazz’s technical standards and baselines across all clients
Collaborate with vCISO and delivery teams to address risks and track remediation
Present alignment reports and technology roadmaps during client review meetings (QBRs)
Act as the technical POC for clients, translating technical findings into business impact
Ensure documentation and evidence updates in IT Glue / Zoho Vault
Requirements:
Minimum 4-6 years in MSP
Strong understanding of MSP operations, RMM/PSA workflows, and compliance frameworks
Hands-on with: NinjaOne RMM / PSA for monitoring and automation
Microsoft 365, Intune, Entra ID, Defender, Purview
Axcient x360Recover / x360Cloud for BCDR validation
Cynomi for vCISO and compliance posture tracking
Meraki Dashboard, Cisco VPN, IT Glue, Zoho Vault
Proficiency in PowerShell / Bash scripting for audit and automation tasks
Excellent communication, documentation, and client-presentation skills
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