Technical Alarm Group Senior Analyst

• Monitor, process, and troubleshoot time-sensitive and complex life or safety, robbery, burglary, and other alarm issues that are routed to the Security Response Center in accordance with Wells Fargo security procedures
• Collaborate with other staff in Security Response Center to handle response to incidents
• Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security area impact
• Perform complex security, operational, and customer support tasks
• Identify, troubleshoot, and analyze false alarm issues to reduce fines
• Lead projects, conduct training, and serve as escalation point to assist analysts
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors

2+ years of private security, banking or corporate security support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Working knowledge of DMP alarm panels, Entre, SureView, Remote link programs
• Experience in dealing with team member and technical escalation of DMP
• Proficient in Microsoft Office (Word, Excel, Outlook, and MS Teams) skills
• Strong analytical skills with high attention to detail and accuracy