Technical After Sales Manager

• Provide world-class post-sales and warranty support to the dealer network
• Coordinate the after-sales activities for EMEA
• Technical support for dealers in key territories
• Implementation of existing service programs designed to achieve proper service of the products
• Build relationships with dealers to enable Flite to set new service standards and policies
• Support the dealer with complex technical problems
• Conduct product training during dealer/distributor interventions
• Diagnose and analyse product and service-related problems encountered by dealer service technicians and retail customers
• Warranty claim support
• Warranty control and analysis in the area of responsibility to identify training needs and/or possible product improvements
• Support the responsible area with pre-authorisations
• Manage the Warranty budget for EMEA
• Support the Sales team in EMEA for dealer events and meetings, boat shows, Fliteschool training events and other activities
• Develop new standards, leaning on best practices from Brunswick Marine
• Can be invited to join project teams that will set new service standards for the leisure marine market

• Technical degree, preferably in engineering
• Previous management experience for at least 3 years in a b2b environment
• Good communication and interpersonal skills
• Customer orientation
• Spoken and written English are mandatory
• Interest in electrical propulsion and/or mobility and watersports
• High sense of ethics
• Self-starting, self-motivating, self-learning work approach
• Mature, self-assured and dynamic personality
• Availability for business travel
• Ability to deal with cultural diversity
• Ability to work in cross-functional teams where the team members are located in several different countries

French, German, Spanish or Italian are a plus

• A Bonus Plan with a target of 8% of the annual salary
• Pension Allowance
• Possibility to do homeworking
• Free access to LinkedIn Learning for your personal development
• A unique, fun and rewarding work environment that fosters individual growth and rewards performance in the Marine segment of the recreational