Technical Advisor

• After-Sales Service Management - Responsible for the entire watch repair process, including registration, photo documentation, progress tracking, collection, and etc.
• Client Care Service - Provide timely updates on repair progress to customers, conduct follow-up calls, and build and maintain strong customer relationships.
• Technical Support Service - Provide quick repair services (strap replacement, link addition/removal, water resistance testing)
• answer customer questions about complications from a technical perspective.
• Spare Parts Inventory Management - Responsible for daily spare parts management in the boutique, conduct regular inventory checks, develop parts replenishment plans, and control costs
• Sales Support - Actively participate in boutique sales, promote Audemars Piguet products (watches, jewelry), and assist the team in achieving sales targets.
• Internal Training - Provide training to boutique staff on movements, materials, product performance, and enhance the team's professional expertise.
• Customer Relationship Management - proficiently use CRM system, develop and maintain customer resources, and maintain regular communication with clients.
• Brand Experience Delivery - Serve customers with a professional and positive attitude, conveying brand value and luxury experience.

• Product Knowledge - Familiar with Audemars Piguet brand history, product collections, and competitive advantages
• understanding of watchmaking craftsmanship and complications
• Industry Awareness - Understanding of fashion and luxury market dynamics, with high-end brand service awareness
• Communication Skills - Ability to explain technical concepts to customers in accessible language
• strong verbal and written communication abilities
• Customer Service Orientation - Serve customers with a positive attitude, striving to enhance customer satisfaction and experience
• Teamwork - Team player who actively participates in boutique activities and collaborates effectively with colleagues
• System Operation - Proficient in using CRM customer management systems with basic computer skills
• Learning Ability - Enthusiastic about continuously learning product knowledge and service skills
• adaptable to the high standards of the luxury retail industry

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.