Technical Advisor

• Demonstrate mastery of AP brand fundamentals, history, heritage, watch collections, references, features, prices, and sales pitches
• Stay up-to-date on competitor's products and industry trends
• Proactively enhance knowledge and skills
• Deliver superior client experience
• Handle complaints effectively
• Build rapport with prospects and clients
• Turn any situation into an opportunity to reinforce client experience
• Adapt communication style using active listening
• Engage with clients through story-telling and emotional connection
• Contribute to maintain store’s appearance
• Participate in Customer Relationship Management data collection
• Complete some sales transactions
• Advise customers on product information
• Participate in internal and external events
• Provide technical expertise to the Boutique team
• Provide inspection service and identify reparations
• Master simple interventions (bracelet changes, waterproofness checks, accuracy checks)
• Ensure efficient follow-up by analyzing daily report
• Manage stock inventory related to repairs
• Master technical and IT applications (M3, CRM, CS Workflow)
• Be knowledgeable in operating equipment for servicing and repairing watches
• Understand tasks of CS Lead/Executive for back-up
• Ensure clear coordination with stakeholders (CS centers, boutiques, affiliates, HQ)
• Work with CRM team to handle client care
• Ensure compliance with AP company policies and procedures
• Adhere to AP Dress Code and Grooming Guidelines
• Work closely with team to complete operational tasks on time
• Ensure actions are in line with AP practices and legal requirements

• Minimum of 3 years of experience in a high-end Retail environment
• luxury watchmaking, aftersales, or technical advisory roles
• Proven proficiency in operating complex retail management systems and point-of-sale software
• Fluent English language skills are a must
• Arabic a plus
• Great sense of initiative
• Excellent interpersonal and organizational skills
• Exemplary verbal and written communication
• Ability to multi-task in a fast-paced environment
• Meticulous attention to detail

Arabic language skills

Competitive and comprehensive compensation and benefits package