Technical Advisor Jobs

Technical Support Advisor

As a Technical Support Advisor, you will play a critical role in ensuring the su...

Location

Salary:

Not provided

SpryPoint

Expiration Date

Until further notice

Requirements

Utility Industry Experience: Proven experience with utility billing practices, rate structures, and regulatory requirements is required for this role
Experience: Previous experience in technical support, IT help desk, or a related field, ideally operating at a level where you made routine decisions independently within a defined scope
Resourcefulness: A track record of using data, previous ticket history, and structured frameworks to make informed choices. You must be able to suggest workarounds and solve complex problems in unfamiliar systems
Communication: Excellent communication skills with the ability to explain and justify resolutions for client issues. You must be able to listen attentively to clients and maintain a calm tone when facing frustration

Job Responsibility

Escalation & Leadership: Serve as the primary escalation point for Technical Support Specialists, helping to remove roadblocks and troubleshoot advanced technical issues. You will mentor junior team members on decision-making techniques and handling complex client interactions
Advanced Troubleshooting: Explore logs (beyond basic interfaces) in greater detail to understand specific issues and identify potential code-level problems. You will define workarounds when experiencing roadblocks and resolve issues within Service Level Agreements (SLA)
Process & Product Ownership: Act as a liaison between clients and product development for feature requests and bug fixes, identifying issues that require developer intervention. You will facilitate process reviews to identify opportunities for efficiency and improvements in business processes
Client Success: Nurture client relationships to ensure a high level of satisfaction and facilitate solutions for client financial processes. You will engage in direct but professional discussions to resolve misunderstandings and manage escalated conflicts
Documentation & Knowledge: Contribute to and improve internal business processes, troubleshooting guides, and self-service articles

What we offer

Remote-first environment with flexible working hours across North America
Competitive Total Rewards - Comprehensive compensation package that grows with you
Complete Setup - MacBook + $500 to create your ideal home workspace
Total Wellness - Health, dental, vision, and life insurance from day one
Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
Future Security - RRSP (Canada) and 401k (US) matching programs
Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
Team Connection - Annual company events and team offsites that bring us together

Fulltime

Bathroom Technical Support Advisor

As a Bathroom Technical Support Advisor, you'll be the go-to expert for customer...

Location

United Kingdom , Chard

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in bathroom installation, plumbing, or the KBB (Kitchen, Bedroom, Bathroom) industry
Strong communication and customer service skills
Ability to read and interpret technical drawings and documents
IT proficiency and familiarity with CRM systems
A proactive, detail-oriented, and customer-focused approach

Job Responsibility

Responding to technical enquiries via phone and email, offering expert advice on installation and product use
Investigating and resolving customer complaints and queries within set timescales
Producing 2D and 3D survey drawings using CAD software
Advising on product specifications and compatibility, including replacement parts
Supporting warranty claims and processing replacements in line with company policies
Coordinating service calls with field engineers and liaising with customers
Recording product issues and tracking resolutions using EFACS software
Supporting the wider Customer Service team with technical knowledge and daily tasks

What we offer

Generous Annual Leave: 25 days plus Bank Holidays, rising to 30 days with service
Secure Your Future: Life Assurance and General Income Protection Insurance
Peace of Mind: Company Sick Pay and Eye Care Assistance
Cycle Friendly: Bike to Work Scheme
Festive Break: Christmas Shutdown
Recognition & Rewards: Long Service Awards and Company Events

Fulltime

Technical Service Advisor

The Technical Service Advisor role at Hewlett Packard Enterprise involves except...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
ITIL Framework process knowledge
experience and desire to work on automation
amiable communication, interpersonal and social skills
bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent
upper intermediate level of English
8+ years experience in designing, implementing, and solving technical problems of Datacenter or IP/MPLS networks
high exposure to network operations environment

Job Responsibility

Represent Juniper customer service to the customer and act as a representative of the customer back to Juniper
act as a single point of contact for post-sales customer service issues in the account for the customer, partners, and account team
track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support, and advanced options including credits and training credits
support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams
provide relevant technical inputs to facilitate and expedite escalated problem resolution
proactively escalate and bring required expertise together to address critical issues
coordinate and oversee all customer service delivery into the account
conduct periodic reviews with customers to review Juniper service delivery metrics, SLA, and quality
establish a customer-specific operational status and reporting framework using ITIL
deliver proactive consulting services such as technical analysis and recommendations (impact assessment, health check analysis, software upgrade analysis, config review, etc.)

What we offer

Health and wellbeing benefits for physical, financial and emotional wellbeing
programs for personal and professional development
inclusive work environment celebrating individual uniqueness.

Fulltime

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Knowledge and experience of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
Experience working in large enterprises, Network service providers
ITIL Framework process knowledge
Experience with automation
Cisco/Arista/Aruba/Juniper product certifications or industry equivalents
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks

Job Responsibility

Customer advocate and single point of contact for customer for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues
Provide relevant technical inputs to facilitate and expedite escalated problem resolution
Proactively escalate and bring people with required expertise together
Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment

Job Responsibility

Customer advocate and single point of contact for customer for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues among technical support teams
Proactively escalates and brings people with required expertise together to bring critical issues to closure
Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct Periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects
Assist customer in making use of proactive consulting services

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
High exposure to network operations environment
Experience with customer facing roles
Upper intermediate level of English required
Spanish language skills required

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and as representative of the customer back to Juniper
Support account/customer with alignment to services sales and product sales activities
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics
Deliver proactive consulting services such as technical analysis and recommendations
Partner with customers in conducting periodic Juniper product health checks

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion policy
Flexible work arrangements

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with customer facing roles
Amiable communication, interpersonal and social skills
Bilingual in English and Spanish

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and as representative of the customer back to Juniper
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics
Deliver proactive consulting services such as technical analysis and recommendations
Partner with customers in conducting periodic Juniper product health checks
Review and evaluate network plans and assist in planning of new feature implementation

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Upper intermediate level of English
Bilingual in English/Spanish
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment
Experience with customer facing roles

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and represent customer back to Juniper
Support account/customer with alignment to services sales and product sales activities
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Proactively escalate and bring required experts together to resolve critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services and Education Services
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics, SLA and quality
Establish customer specific operational status and reporting framework

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements
Inclusive work environment

Fulltime

Technical Advisor

HGV TRAINING NETWORK

Location:
United Kingdom , Belper

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 27, 2025

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HGV TRAINING NETWORK

Location:United Kingdom , Belper

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 27, 2025

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Location:
United Kingdom , Belper

Category:
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Contract Type:
Not provided

Job Posted:
December 27, 2025