Technical Advisor

• Provide technical advice to Gas Safe registered engineers and end users
• Diagnose and explain technical issues with clarity, accuracy, and diplomacy
• Deliver outstanding customer service over the phone in a fast-paced environment
• Work towards KPIs, ensuring performance and customer satisfaction
• Embrace seasonal demand: winter is busy with back-to-back calls, while summer offers quieter periods for training and development

• Strong technical aptitude and curiosity to understand how things work
• Experience in Level 3 technical support (ideal), with in-depth problem-solving skills
• Level 1 or 2 support experience considered if you demonstrate strong problem-solving ability
• GCSE Grade 4 or above (or equivalent) in English
• Computer literacy, including Microsoft applications and Salesforce
• Excellent communication skills and a team-oriented mindset
• Call centre experience is beneficial but not essential

Call centre experience

• Up to £1,500 bonus
• 25 days holiday + bank holidays
• Generous pension scheme for long-term financial security
• Modern, refurbished contact centre with sit-stand desks to boost productivity and wellbeing
• Clear shift planning to support work-life balance
• Fun team-building events and competitions
• Full product training provided