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Technical Adoption Manager - Legal AI

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Bryter GmbH

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Job Description:

As our Technical Adoption Manager - Legal AI (DACH) you will manage our self-serve channel from a customer support and success perspective. You will be instrumental in driving adoption of BEAMON AI (our Legal AI Suite) by (1) providing first line technical support, (2) building up our help center and other scalable ways of supporting self-serve, and (3) tracking usage and ROI for self-serve customers. This is a hands-on AI adoption role that has a strong technical component. Therefore we are looking for someone who is comfortable navigating uncertainty: you will think about adoption strategy, and ROI metrics, but also roll up your sleeves to help our customers accelerate their legal work through the power of AI. You will be part of our global Customer Success team, who acts as trusted advisor to our customers and is critical to driving successful adoption and maximizing the value from our products. This role reports directly to the VP Operations.

Job Responsibility:

  • Manage our self-serve channel from a customer support and success perspective
  • Provide first line technical support
  • Build up our help center and other scalable ways of supporting self-serve
  • Track usage and ROI for self-serve customers
  • Help with technical issues during BEAMON AI onboarding
  • Respond to BEAMON AI support tickets and live customer chats during business hours
  • Serve as the primary point of contact for our customer base for technical inquiries via chat or phone
  • Diagnose, identify, and troubleshoot issues, escalating situations requiring urgent attention to our Engineering teams
  • Synthesize recurring technical issues and work with the product team to make BEAMON more resilient
  • Monitor and understand drop off rates for trial users
  • Stimulate adoption rates, benchmarks, and other key metrics to ensure customer satisfaction and high ROI
  • Use analytics and feedback to maintain stakeholder engagement and customer satisfaction nurturing accounts for renewals and expansion
  • Collaborate with our Product Team to build, update, and maintain internal and external documentation onboarding guides, and help center resources
  • Design and develop comprehensive training materials, including user manuals, video tutorials, and FAQs
  • Evaluate user skill gaps through effective monitoring of technical support requests and adoption rates and create documentation, programs, or initiatives based on specific customer needs

Requirements:

  • Highly fluent (or native) German speaker
  • Highly fluent English speaker
  • 3+ years of experience in a technical support or customer success role
  • Ability to stay calm, patient, and empathetic when assisting customers
  • Previous work in SaaS or AI
  • Strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders
  • Effective at working cross‑functionally in a high‑trust environment
  • Can coordinate efforts across teams and are comfortable providing updates in the midst of an ongoing incident
  • Previous experience creating customer-facing documentation or video tutorials
  • Proficiency with support tools such as Intercom or Zendesk
  • Comfortable working in a fast-paced, dynamic startup environment
  • Excellent written and verbal communication skills

Nice to have:

  • Experienced in customer support, success, or enablement for in legal tech or with AI adoption
  • Proficiency with adoption and product analytics tools such as Userpilot or Pendo
  • Experience in the legal or legal tech industry
  • Background in conducting webinars or training sessions
  • Start-up and remote work experience
What we offer:
  • 30 vacation days
  • Pension
  • Generous Work From Home Allowance
  • Paid parental leave
  • Cutting-Edge Technology
  • High-impact role
  • Collaborative and innovative team
  • Team Onsites
  • Competitive compensation package
  • Learning & Growth

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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