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SpotHero Logo SpotHero · IT - Administration

Technical Accounts Specialist

United States, Chicago 54400.00 - 68000.00 USD / Year · Job Posted December 12, 2025
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Job Description

We're seeking a Technical Accounts Specialist to join our Revenue Operations team! You will be responsible for partnering with Growth Managers, IT & PARCS service vendors, Operators and Integrations to onboard 3rd party integrations onto the SpotHero platform and fulfillment activities for Operators looking to leverage SpotHero services. Effective at partnering internally and externally to drive resolution of both new fulfillment requests and integration issues. Goal to improve process and procedure of onboarding new integrations, overall customer experience, and operator satisfaction with our products.

Job Responsibility

  • Work with Operators, PARCS vendors, IT services vendors, Revenue Operations, Growth Managers and Customer Heroes to monitor and investigate technical issues while communicating updates and workarounds appropriately.
  • Problem-solve to discover the root cause of both internal and external issues, ranging from misconfigurations to equipment scanner errors, to enhance the overall service quality and strengthen customer satisfaction ratings.
  • Triage issues for Engineering to ensure that the most critical and pressing are taken care of appropriately.
  • Ensures the Salesforce queue is maintained at acceptable levels and status is current and accurate. Communicate solutions to Operators and Growth Managers.
  • Work with Operators, PARCS vendors, IT services vendors, Growth Manager, to support new supply locations onto SpotHero platform with a focus on Monthly APIs.
  • Consult with Integrations and PARCS Vendors to onboard new integrations/products/solutions onto the SpotHero Platform.
  • Increase efficiency at diagnosing, documenting, and resolving complicated issues.
  • Attend biweekly Product/Supply/Support Sync, representing the voice of the Operators and Supply team.
  • Partners with Revenue Operations to proactively share improvements in the support and onboarding intake process.
  • Partners with Technical Support Specialists and Integrations Squad to increase efficiency at diagnosing, documenting, and resolving complicated issues.
  • Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
  • Assist SMS-Admin team with requests that require a higher level of technical support.

Requirements

  • Bachelor’s degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support
  • 2+ years experience in a technical support role working with Network related products
  • Ability to maintain a high level of productivity while managing multiple competing priorities
  • Proven understanding of web technologies such as Chrome, Safari, Firefox, etc.
  • Good understanding of API technologies and troubleshooting (Postman preferred)
  • Beginner SQL knowledge (DataGrip preferred)
  • Experience with Salesforce, Jira and Confluence
  • Problem-Solving: You articulate the root cause of problems using logical assumptions.
  • Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it.
  • Collaboration & Feedback: You drive alignment, prioritization and transparency for stakeholders on our PARCS integrations pipeline considering business objectives and goals
  • Communication: You communicate effectively and efficiently both verbally and in writing to present complex problems, goals, and ideas in a way that is accessible even to those unfamiliar with the project.
  • Reliability: You support your team while consistently delivering on projects, and communicate promptly to set expectations appropriately.

What we offer

  • We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life.
  • Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
  • Grubhub weekly lunch stipend for in-office days
  • Udemy License and Personal Learning Budget – We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
  • Annual parking stipend – Duh. We help people park!
  • The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
  • Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all.
  • Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program.
  • Wellness program – a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits.
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