Technical Account Specialist Job at Myticas Consulting (Toronto)

Technical Account Specialist

The Technical Account Specialist is a seasoned subject matter expert, responsibl...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned interpersonal skills with the ability to develop and maintain solid stakeholder relationships
Excellent client service orientation and passion for achieving or exceeding expectations
Excellent written and verbal communication skills
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work whilst working in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey
Avid learner of new technologies and current expertise in various technology areas of IT

Job Responsibility

Understands the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability
Provides the highest level of technical knowledge, support, and services to the client
Takes accountability for the overall technical responsibility for a proposed services solution and work closely with the service operations team in service delivery
Identifies new opportunities based on technical understanding of the client's needs
Shares insights of the client's environment with the Client Manager, Client Success Manager and/ or Service Architect and contribute to upselling
Improves mean-time-to-repair, aid future downtime avoidance, and get support to help extract the maximum value out of the client's covered assets
Improves overall service performance through reduction in incident volume and incident resolution time
Leads and ensures root cause analysis of the problem is performed and documented in the problem ticket
Analyzes the impact of technical changes made to the client's environment
Schedules and chairs the monthly technical review with the client

Fulltime

Technical Account Specialist

The Technical Account Specialist at NTT DATA is a pivotal role focused on managi...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree or relevant in Information Technology/Computing, or related field
ITIL certification is highly desirable
Seasoned demonstrated experience required in diagnosis and troubleshooting, handling TAC, and technical documentation in a Technical Account Manager role gained within a global IT organization
Seasoned demonstrated experience in management agent, redundancy concepts, remote console architecture, and products within the supported technical domain
Seasoned experience in coding / development for general automation
Seasoned interpersonal skills with the ability to develop and maintain solid stakeholder relationships
Excellent client service orientation and passion for achieving or exceeding expectations
Excellent written and verbal communication skills
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work whilst working in a pressurized environment

Job Responsibility

Understands the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability
Provides the highest level of technical knowledge, support, and services to the client
Takes accountability for the overall technical responsibility for a proposed services solution and work closely with the service operations team in service delivery
Identifies new opportunities based on technical understanding of the client’s needs
Shares insights of the client’s environment with the Client Manager, Client Success Manager and/ or Service Architect and contribute to upselling
Improves mean-time-to-repair, aid future downtime avoidance, and get support to help extract the maximum value out of the client’s covered assets
Improves overall service performance through reduction in incident volume and incident resolution time
Leads and ensures root cause analysis of the problem is performed and documented in the problem ticket
Analyzes the impact of technical changes made to the client’s environment
Schedules and chairs the monthly technical review with the client

Fulltime

Technical Account Specialist

The Technical Account Specialist at NTT DATA is a pivotal role focused on managi...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree or relevant in Information Technology/Computing, or related field
ITIL certification is highly desirable
Seasoned demonstrated experience required in diagnosis and troubleshooting, handling TAC, and technical documentation in a Technical Account Manager role gained within a global IT organization
Seasoned demonstrated experience in management agent, redundancy concepts, remote console architecture, and products within the supported technical domain
Seasoned experience in coding / development for general automation
Seasoned interpersonal skills with the ability to develop and maintain solid stakeholder relationships
Excellent client service orientation and passion for achieving or exceeding expectations
Excellent written and verbal communication skills
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work whilst working in a pressurized environment

Job Responsibility

Understands the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability
Provides the highest level of technical knowledge, support, and services to the client
Takes accountability for the overall technical responsibility for a proposed services solution and work closely with the service operations team in service delivery
Identifies new opportunities based on technical understanding of the client’s needs
Shares insights of the client’s environment with the Client Manager, Client Success Manager and/ or Service Architect and contribute to upselling
Improves mean-time-to-repair, aid future downtime avoidance, and get support to help extract the maximum value out of the client’s covered assets
Improves overall service performance through reduction in incident volume and incident resolution time
Leads and ensures root cause analysis of the problem is performed and documented in the problem ticket
Analyzes the impact of technical changes made to the client’s environment
Schedules and chairs the monthly technical review with the client

Fulltime

Technical Account Specialist - SOC

The Technical Account Specialist - SOC role at NTT DATA involves implementing an...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive experience and hands-on knowledge implementing, configuring, and integrating enterprise SOC solutions
Strong design, deployment, and integration capabilities on Cisco NBA solution
Strong design, deployment, and integration capabilities on ForcePoint and McAfee DLP solutions
Strong design, deployment, and integration capabilities on Qradar and RSA MDR/SIEM solutions
Strong design, deployment, and integration capabilities on PAN Corex XOAR, Cyware SOAR solutions
Ability to manage software upgrade, patching of the NBA solutions
Excellent ability to investigate and review cyber alerts, identify relevant IOCs and TTPs in support of threat prevention and detection development
Research, build and maintain detection capabilities for the latest threats across SIEM correlations and security tool signatures
Strong support and integration ability with threat intelligence / incident response / overall cyber defence strategy as needed
Generate high quality documentation of research and analysis results, including findings and recommended processes to technical and non-technical audiences clearly and concisely

Job Responsibility

Design, implement and troubleshoot the security solutions deployment across NTT’s client network.
Collaborate with client support team and other cross-functional teams to ensure efficient and reliable services are delivery to the clients.

Fulltime

Technical Account Manager - Customer support specialist

Wingify is a remote-first, fast-growing SaaS company based in India, creating gl...

Location

India

Salary:

Not provided

Wingify

Expiration Date

Until further notice

Requirements

Strong understanding of web applications, HTML, JavaScript, CSS, and jQuery (mandatory)
Proven experience in supporting enterprise customers and managing technical accounts
Excellent communication, interpersonal, and problem-solving skills
Ability to analyze logs and diagnose complex technical issues
Proactive, results-oriented, and able to manage multiple priorities
Experience with bug tracking systems (e.g., Jira) and CRM tools (e.g., Salesforce)
6 - 10 years of experience in a technical account management or customer support role
Bachelor’s degree in Computer Science or a related field
Strong understanding of web technologies and SaaS products
Excellent written and verbal communication skills

Job Responsibility

Serve as the primary technical contact for assigned customers, building and maintaining strong relationships
Provide expert technical support via email, chat, and phone, addressing complex customer inquiries and troubleshooting technical challenges within the defined SLAs
Collaborate with Development, QA, and Product Management teams to resolve customer issues and provide feedback for product improvements
Log and track software defects using our bug tracking system (e.g., Jira), ensuring timely resolution
Collaborate with the Sales and Customer Success teams to ensure seamless customer onboarding and ongoing support

What we offer

Work from anywhere in India with our remote-first culture
Competitive compensation and comprehensive health insurance for you and your dependents
Opportunities for professional growth and development within a dynamic SaaS company
Work with dedicated customers and build long-lasting relationships
Contribute to a globally recognized product, VWO

Fulltime

New

Customer Service Account Specialist

Build and maintain a solid working relationship with Hubbell Power Systems custo...

Location

United States , Centralia

Salary:

Not provided

Hubbell Incorporated

Expiration Date

Until further notice

Requirements

Effective communication skills across telephone, electronic, and face-to-face interactions
Proficiency in Microsoft Office or similar software tools
2+ years of customer service experience in a professional environment (preferred)
Experience with Salesforce, SAP, or similar systems (preferred)
Bilingual skills (a plus)
Potential to travel for business, as needed
Work on a computer or related equipment for 8+ hours per day

Job Responsibility

Build and maintain a solid working relationship with Hubbell Power Systems customers
Act as the HPS lead to organize and prepare quotation proposals and review customer orders for acceptance
Coordinate technical and commercial requirements
Support field sales and customers regarding product needs
Be the first point of contact for our customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Research and resolve Accounts Receivable issues
Investigate and resolve issues related to returned goods
Manage a territory or set of accounts with the objective of providing outstanding service
Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to Business Units with pertinent comments

Fulltime

New

Account Specialist

Killark is seeking an experienced and driven Account Specialist to directly lead...

Location

United States , Fenton

Salary:

Not provided

Hubbell Incorporated

Expiration Date

Until further notice

Requirements

4-year degree in related field or equivalent work experience in customer service or project management
5+ years of experience in a similar role required
Ability to work and communicate effectively with individuals at all levels of the organization and build relationships across multiple functional groups within the business
Ability to adapt communication style to suit various customer groups
Ability to work autonomously, while escalating where necessary, and possess acumen in executing business decisions
Strategic thinker with a demonstrated ability to successfully develop, launch and execute multiple projects to target goals
Strong facilitation and organization skills
Proficiency with Office Suite, specifically Teams, Excel, OneNote, and PowerPoint

Job Responsibility

Able to work on complex tasks, lead teams, and manage multiple projects to completion
Manage the creation of new accounts with corporate finance, legal teams, and various sales groups
Create pricing and product portfolios for significant projects and key accounts
Work directly with external customers and end users to understand their project requirements, terms, and timelines
Create and manage project specific documentation per customer and/or report out requirements
Work with internal production and procurement teams as well as external vendors or partners to ensure the company meets or exceeds project timeline expectations
Develop key project standard operating procedures and best practices to ensure each new project is handled at ta higher efficiency than the last
Manage project forecast to help drive proper inventory investments, procurement/planning execution
Work with logistics partners on incoming and outgoing deliveries
Work with internal customer service to ensure proper date management

Fulltime

Account Specialist, Global Sales, Brazil

The Account Specialist GSO executes the commercial process of groups, qualificat...

Location

Brazil

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
Minimum of 2 years’ experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required
Ability to develop reports, business correspondence, read, understand policy and procedures manuals
Ability to communicate effectively with all levels of internal and external customers
Attention to detail and accuracy
Knowledge on RFP and data base administration
Knowledge of SFA and Marriott´s systems is a differentiation
Ability to work well as a team
Ability to work under pressure and meet deadlines in a timely manner
Time management and organizational skills, under heavy workloads with frequent interruptions, with the ability to react positively to job pressure and changing priorities

Job Responsibility

Evaluate, qualify and respond to leads in a professional and timely manner
Act as the liaison between the customer and hotel(s) to present rate proposals, maximize or convert potential bookings, and close the sale
Generate the follow up and submission of contracts to finalize sales transactions (both group and transient business)
Ensure business is transitioned to designated property appropriately and in a timely manner for proper service
Provide service to customers to grow account share on behalf of MI, across the enterprise (Marriott Enterprise and Milux)
Participate on project and account teams, executing activities that support strategic account management and team-based sales models
Support managers and-or directors on sales calls, as appropriate
For assigned accounts, provide proactive account management support with primary focus on both the transient and group segments
Provide support for sales program/event coordination
Qualification process for groups and also for business transient

Fulltime

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Technical Account Specialist

Requirements

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