Technical Account Manager Job at Interactive Brokers (London)

Technical Account Manager

Interactive Brokers

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Technical Account Manager, your mission at Marqeta will be to serve as a trusted technical and payments advisor for several strategically important customers, managing all technical aspects of Marqeta’s relationship with them throughout the customer life cycle. You will be on the front line communicating directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships. You will build expertise by learning from the Solutions Engineering, Product and Technology teams who develop and know the platform and solutions. In return, you will deliver critical customer feedback to help shape the roadmap and refine our offerings.

Job Responsibility:

Serve as a trusted technical and payments advisor for several strategically important customers, managing all technical aspects of Marqeta’s relationship with them throughout the customer life cycle
Be on the front line communicating directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships
Build expertise by learning from the Solutions Engineering, Product and Technology teams who develop and know the platform and solutions
Deliver critical customer feedback to help shape the roadmap and refine our offerings
Work with Marqeta’s business development and Account Managers to analyse requirements for a new opportunity
Coordinate an ongoing implementation to ensure its success
Ensure the key technical influencers at our customers and prospects deeply understand our technology, its strategic advantages, and how to quickly get integrated and live
Solve both near-term technical problems and their long-term money movement vision
Approach issues with empathy, putting yourself in the customer’s shoes and delivering clear recommendations to solve their problems
Identify downstream impacts or “gotchas” before they occur
Document your findings to train others and create standards that can be repeated across the team and organisation
Regularly attend product and engineering meetings, providing insight and guidance as the “voice of the customer” to those teams

Requirements:

5+ years of customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity
Excellent written and verbal communication skills
the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
Ability to execute quickly and provide quick and effective resolutions
proficient at seeing things from different angles (pros and cons, weaknesses and strengths)
Ability to facilitate customer collaboration and influence teams across the organisation to achieve desired customer outcomes
Resourceful problem solver who proactively suggests improvements and challenges the status quo
Ability to prioritise, manage, and deliver on multiple projects simultaneously
highly motivated and able to work unsupervised against aggressive schedules
Experience and/or enthusiasm learning & discussing APIs
Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side
Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision

What we offer:

Premium Private Medical and Dental coverage
Generous time off program with additional “Floating Holiday days”
Retirement savings program with company contribution
Equity in a publicly-traded company and an Employee Stock Purchase Program
Monthly stipend to support our remote work model
Annual development stipend to support our people's growth and development
Family-forming benefits and up to 20 weeks of Parental Leave
Wellbeing programs i.e. Modern Health, HealthKick and much more

Additional Information:

Job Posted:
January 31, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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