Technical Account Manager Job at Axon (Riyadh)

Technical Account Manager

Axon

Location:
Saudi Arabia , Riyadh

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Technical Account Manager will own the day-to-day relationship with Axon’s key customer(s) to a build long-term, strategic partnership. As the main point of contact for your customers, you will be looked upon to provide best practices and technical expertise to help your stakeholders achieve their operational goals using Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into your customer’s needs and challenges, helping influence and guide internal product roadmaps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customer more efficient and more confident within their daily workflows.

Job Responsibility:

Achieve mastery of all Axon technologies / products, specifically Axon Evidence Local, body cameras and kiosks
Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations and conversations with VP-level audiences within your account
Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
Manage customer expectations, keeping customers satisfied and expectations realistic
Provide up to tier-2 technical support
Develop knowledge base articles on frequent and critical issues
Report bugs and trends to the necessary Axon engineering teams
Provide technical escalation support to other business areas
Create and maintain internal product test environments
Maintain and administration of internal deployment records
Work closely with the local partner to deliver software and hardware deployment
Own the relationship with the local partner and the client throughout the length of the contract
Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
Develop relationships with key stakeholders across Axon to solve problems and successfully deploy the Axon products
Where possible, improve or develop technical documentation to ease understanding and usage of our products and services
Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement
Maintain customer confidence, especially in high-pressure situations
Travel to customer sites across Saudi Arabia as needed

Requirements:

Saudi citizenship is required in order to work with sensitive Government data, willing to undergo a security check
A strong IT background with 5+ years of experience working in an IT support or deployment position
Substantial experience working with Major City or Enterprise-level customers
Proven track record of successfully managing customer relationships and technical projects
Comfortable working alone to complete objectives and satisfy customer requirements with little management oversight
Local to Saudi Arabia, with the ability to travel as needed
Understanding of ITIL and Change Management processes with a high level of comfort planning, documenting and executing changes following process and rolling back as required
Experience with software image creation and maintenance
Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
Advanced understanding of IT/Networking concepts including Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
Knowledge and demonstrated operating experience in one or more of the following areas of specializations: Digital Video, Mobile communications, IP security, Embedded Systems, IAM, SAAS
Knowledge and practical application implementing and managing relational database solutions using AWS RDS, Microsoft/Azure SQL, PostgreSQL, Oracle, MySQL, MongoDB, Db2, etc.
Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
Unmatched analytical, strategic and creative problem-solving skills
Excellent interpersonal skills with strong written and verbal communication
Detail oriented with excellent organizational and time management skills
Demonstrated ability to deal with change and excel in high-stress situations

Additional Information:

Job Posted:
February 17, 2026

Work Type:

Hybrid work

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