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Technical Account Manager

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Highspot

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Join us on an exciting journey as a Technical Account Manager, where you'll be a driving force behind our largest customers' success stories. As a pivotal link between our innovative software and our valued customers, you'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.

Job Responsibility:

  • Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions
  • Serve as the primary technical liaison between our company and our largest, most strategic customers, understanding their unique business needs and technical environments
  • Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively
  • Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering to ensure our customers harness the full potential of our solutions
  • Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights
  • Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization
  • Deftly manage customer expectations and deliverables through effective communication and stakeholder management

Requirements:

  • 3-5 years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role with a focus on delivering solution value to customers
  • Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications
  • Strong understanding of software development processes and methodologies
  • Exemplary communication and interpersonal skills
  • Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions
  • Capacity to manage multiple projects and clients concurrently
  • Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs
What we offer:
  • Competitive compensation including equity
  • Flexible Leave Balance
  • Holiday week off between Christmas and New Year
  • Private medical insurance for you and your dependents
  • 4 x death in service benefit
  • Income protection insurance
  • Company social events throughout the year
  • Meaningfully contribute to a compelling vision
  • Quarterly Recharge Fridays (paid days off for mental health recharge)
  • Access to Coaches and Therapists through Modern Health

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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