Technical Account Manager Jobs

Metronome

Location:
United States, New York City ▼
San Francisco Bay Area

Category:
IT - Administration

Contract Type:
Not provided

Salary:

160000.00 - 220000.00 USD / Year

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Job Description:

As a Technical Account Manager at Metronome, you'll serve as the dedicated technical advisor for our most strategic accounts. You'll own the post-sales technical relationship, ensuring customers successfully implement, optimize, and expand their use of Metronome's billing and revenue platform. This role combines deep technical consulting with strategic account management—you'll be the bridge between our customers' business objectives and our product capabilities.

Job Responsibility:

Serve as the primary technical point of contact for assigned strategic accounts, building deep understanding of each client’s billing architecture, revenue models, and business objectives
Partner with a Strategic Account Manager to support long term success of an account, including contributing to business reviews highlighting platform value, adoption metrics, and optimization opportunities
Lead technical discovery and scoping for complex implementation projects, including our client’s new product launches, third party implementations, and custom billing workflows
Provide hands-on technical guidance on API usage, data export modeling, and platform configuration best practices
Act as the technical liaison between customers and internal teams (Product, Engineering, Sales, Account Management), translating requirements into actionable feedback
Develop trusted advisor relationships with technical decision-makers and Engineering/Accounting/RevOps/Finance leaders at your accounts
Proactively identify expansion opportunities and provide technical validation and scoping support for growth conversations
Create account-specific enablement materials including technical training, integration guides, and best practice documentation
Champion customer success by anticipating needs, removing technical blockers, and ensuring timely resolution of complex issues

Requirements:

3-5+ years in a technical customer-facing role such as Solutions Engineer, Technical Account Manager, Implementation Consultant, Customer Success Engineer, or similar
Proven ability to provide expert technical advisory on complex technical subjects with multiple stakeholders across customer and internal teams
Exceptional communication skills with ability to explain complex technical concepts to both technical and non-technical audiences
Strong technical foundation with hands-on experience working with APIs and SQL
Track record of translating business requirements into technical solutions and driving measurable customer outcomes
Strong analytical and problem-solving skills with comfort diving into data to diagnose issues and identify opportunities
Demonstrated ability to build trusted advisor relationships with customer technical and business leaders

Nice to have:

Experience with billing systems, payment processing, or revenue operations
Familiarity with billing providers (Stripe, Zuora, Chargebee) and tax automation platforms (Anrok, Avalara, TaxJar)
Understanding of usage-based billing models and pricing strategy
Background in revenue recognition, financial operations, or B2B SaaS finance
Experience working with AWS data tools (Athena, S3) or other cloud data platforms
Previous work at a high-growth B2B SaaS company in infrastructure or fintech
Technical writing experience creating customer-facing documentation or integration guides
Understanding of webhook architectures and event-driven systems

What we offer:

Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
Paid parental leave
FSA (Flexible spending account)
Retirement planning - Traditional and ROTH 401(k)
Flexible time off
Employee assistance program (mental health benefits)
Culture where personal growth is highly valued
Market-benched equity
Sales incentive pay (for eligible roles)

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Account Manager