Technical Account Manager Jobs

LumApps

Location:
United States, Austin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

LumApps is seeking a dynamic Technical Account Manager to join our growing team in the US. This role is preferably based in Austin, TX, but can be based remotely anywhere in the United States for the right candidate. As a Technical Account Manager, you will be the primary technical point of contact for some of our enterprise clients, ensuring their success and maximizing the value they receive from our platform. You will build strong relationships, provide expert technical guidance, and collaborate with internal teams to deliver exceptional customer service.

Job Responsibility:

Serve as the trusted technical advisor for assigned enterprise clients to ensure satisfaction and retention
Understand client business objectives and technical environments to proactively provide tailored solutions and recommendations
Co-lead regular business reviews with CSMs
Manage technical escalations and coordinate with engineering and product teams to resolve issues efficiently
Support customers and partners on technical problems through effective diagnosis and resolution to increase customer productivity in LumApps
Develop an in-depth understanding of LumApps’s product technology and underlying architectures, and use it to support customers’ and partners’ technical problems by troubleshooting, reproducing, determining the root cause, and providing workarounds when possible
Lead technical onboarding and training sessions for customers
Support internal teams and partners during projects for the technical components of deploying and configuring LumApps
Resolve new technical challenges and document new processes that will help other customers and internal teams
Contribute to internal and external documentation of product features, methodology, and processes
Provide feedback to Product teams based on client needs and experiences

Requirements:

Proven experience (2+ years) in software development with a strong understanding of scripting and development concepts
An ability to explain technical concepts to non-technical audiences (C-level, Business OUs)
Excellent troubleshooting, attention to detail, and written and verbal communication skills
An ability to work on multiple projects, handling and managing different deliverables and deadlines
An ability to thrive in ambiguity and a fast-paced environment
Strong problem-solving and analytical skills
An ability to work independently and as part of a team
An ability to travel as needed (approx 10%)

Nice to have:

Knowledge of end-to-end security of popular authentication & provisioning standards such as OAuth, SAML, SSO, and SCIM
Working experience with Python, JavaScript, React JS, REST APIs, and/or SQL queries
Working experience with Google Workspace administration, Microsoft 365 Azure administration, and/or Okta administration
Familiarity with employee communication and digital workplace solutions

What we offer:

Generous Paid Leave – 25 vacation days (prorated based on hire date), 9 sick days, 10 paid holidays, plus 2 floating holidays
Health Insurance – United Healthcare, 100% employer-paid benefits from day 1
401k Retirement Plan – We match 100% of your contribution up to 4%
Family-Friendly Policy – Inclusive maternity & paternity leave
Team Celebrations & Seasonal Events
Equipment of Your Choice

Additional Information:

Job Posted:
December 10, 2025

Work Type:

Hybrid work

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Technical Account Manager