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We’re looking for a Technical Account Manager to join our team in London. You will be working directly with agencies, partners and clients across the market. The role will involve the management of multiple advertising campaigns from set up to completion, optimising where possible and troubleshooting issues where appropriate. There is an additional element of account management within the role, requiring the provision of reports that leverage campaign insights while also educating and assisting clients to meet their advertiser expectations. The ideal candidate will have a ‘can-do’ attitude, a proactive approach and the ability to use their initiative. They will also need to be comfortable with both the servicing and socialising aspects of client relationship management.
Job Responsibility
Be a Client Solutions Expert
In partnership with clients, identify, create, and implement solutions hit their key objectives
Consult and educate our clients on product solutions and best practices
Analyse data and insights to guide strategy and implementation of our solutions
Account Management
Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
Provide weekly reporting for clients
illustrating the outcomes of their investment
Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs
Ensure we meet our client SLAs via top tier account management skills and expertise
Project manage the end-to-end 'Client Experience'
Update internal pipeline systems to reflect accurate monthly budget splits for bookings
Build and present Post-Campaign Analytics (PCA) presentations to agencies and/or clients
Guide Media Outcomes & Ad-Ops Strategy
Support and consult on internal ad-operations strategies (e.g. support troubleshooting issues, set up consultation, etc.)
Convey the appropriate setups to Ad-Ops via internal systems such a JIRA
Act as a conduit between client and Ad-Ops throughout the campaign delivery process
Be experts in demonstrating the use and knowledge of the Blis product suite
Commitment to Blis' Inclusion initiatives & 5 step sustainability plan
Requirements
Ideally 2+ years of industry experience, preferably within programmatic and/or mobile
Strong experience in using various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
Possesses a strong understanding of client and programmatic success metrics
Has excellent organizational and time management skills to juggle multiple tasks
Strong Excel and PowerPoint skills
Ability to problem solve and analyse data sets from various platforms