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Technical Account Manager

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
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Salary:

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Job Description:

As the fastest-growing eCommerce platform in Europe, we are now expanding into the US. We’re looking for a Technical Account Manager (m/f/d) who wants to be a true “day one” part of this expansion. It’s a unique opportunity: you get the stability of a proven, high-growth European company combined with the autonomy and blank-canvas feel of a US startup. Our platform powers the online stores of globally recognized brands – including SNIPES, Harrods, and Manchester United.

Job Responsibility:

  • Own and manage 5-10 enterprise customer relationships from a technical perspective
  • Act as trusted advisor for platform usage, integration best practices, and architecture decisions
  • Translate complex customer requirements into actionable feature requests and influence the product roadmap
  • Map business needs to product features and drive proactive adoption
  • Coordinate technical escalations with solution engineering, support, and product teams
  • Lead technical QBRs, integration reviews, and roadmap alignment workshops
  • Monitor platform health, usage, and KPIs, recommending improvements

Requirements:

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
  • 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
  • Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
  • Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
  • Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
  • Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks
  • Experience with platform migrations, pre-/post-sales consulting
  • familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus is a plus

Nice to have:

familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus

What we offer:
  • care for physical health, mental health and overall well-being
  • inclusive and exceptional environment

Additional Information:

Job Posted:
March 19, 2026

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