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Coralogix Logo Coralogix · IT - Software Development

Technical Account Manager

United Kingdom, London · Job Posted July 02, 2026
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Job Description

As a Technical Account Manager (TAM), you are a trusted advisor helping customers optimize their observability strategy. This role combines deep technical expertise with a customer-first mindset. You will act as a strategic partner to everyone from DevOps engineers to C-suite executives, ensuring product value, driving adoption, and supporting retention and expansion.

Job Responsibility

  • Lead the technical onboarding process, establishing integrations and delivering tailored product training
  • Architect data-driven customer success plans and act as an expert guide on observability best practices
  • Troubleshoot complex platform and data pipeline issues to ensure seamless performance
  • Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI and align with customer business goals
  • Advocate for customer needs to influence our product roadmap, and partner with Sales to identify growth and renewal opportunities

Requirements

  • Hands-on experience with AWS (EKS, ECS, Lambda, CloudWatch, etc.). Azure or GCP is a plus. Strong Kubernetes and Docker troubleshooting skills
  • Experience with OpenTelemetry, Fluentd, Fluent Bit, or Logstash. Familiarity with observability tools like Grafana, OpenSearch, Prometheus, Datadog, Dynatrace, New Relic or Splunk
  • Good knowledge of Linux and hands-on experience with Infrastructure as a Code (Terraform/Ansible)
  • Experience with RegEx, Lucene, and PromQL
  • Proven experience managing technical customer relationships with a high-energy, proactive approach
  • Exceptional English communication and presentation skills, with the ability to build credibility with both technical teams and executives

Nice to have

  • B2B SaaS experience
  • BSc in Computer Science or Engineering
  • Comfortable coding in any high-level programming language (Java, Go, Python)
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