CrawlJobs Logo

Technical Account Manager

dialpad.com Logo

Dialpad

Location Icon

Location:
Canada , Kitchener

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Technical Account Manager (TAM), you will work cross-functionally to support Dialpad’s largest and most complex users. Through trusted relationships, you’ll offer customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, optimize technical operations within their teams, and accelerate their global growth with Dialpad.

Job Responsibility:

  • Provide a gold-standard experience for the key stakeholders of your assigned accounts
  • Work with the wider Operations team to provide the current state, resources, and knowledge to enable a gold-standard experience across teams that interact directly with the user via support channels, external documentation, or product/feature feedback or development
  • Foster long-term user relationships that grow loyalty to Dialpad and Dialpad products
  • Work cross-functionally, both internally and within your users’ organizations, to provide and implement operational solutions as needed for various audiences
  • Contribute to enhancing support offerings and developing user-facing content
  • Act as a trusted advisor, ensuring alignment with customer priorities and Dialpad’s objectives
  • Maintain strategic relationships across client business units to drive service excellence
  • Serve as a subject matter expert in Dialpad solutions deployed at client sites
  • Facilitate the resolution of critical issues and escalations
  • Work closely with Account Management and other user-facing teams as part of a larger effort to support Dialpad users
  • Lead user-facing meetings both in person (if requested) and through video
  • Collaborate on the continued design of this support offering
  • Create user-facing content for long-term solutions

Requirements:

  • 5+ years of experience in enterprise-level client-facing work
  • Strong product sense and energized by the challenge of solving difficult user-related problems
  • Strong written and verbal communication skills with the ability to communicate with various levels of expertise
  • Ability to lead complex integration conversations in a highly consultative and proactive manner
  • Familiarity with APIs and the ability to explain API concepts to Dialpad’s largest and most technical customers
  • Familiarity with SQL and comfort in building basic queries and modifying more complex ones
  • Strong technical troubleshooting skills and experience interfacing with technical teams
  • Adept client relationship management skills
  • Ability to engage in business-level and technical conversations at multiple levels of the organization
  • Ability to work with minimal guidance or supervision in a time-critical environment
  • Ability to be flexible and quickly adapt to changing business needs and processes
  • Strong ability to use facts and data to influence decisions to prioritize and make appropriate decisions
  • Ability to source information when it does not exist
What we offer:
  • Competitive benefits and perks
  • Robust training program
  • Inclusive office environment
  • Certified Great Place to Work

Additional Information:

Job Posted:
February 14, 2026

Icon
Dialpad - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Account Manager

Manager of Technical Accounting

Our client, a rapidly growing, very well capitalized world-class leader in their...
Location
Location
United States , Arlington
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Preferably hold a current CPA designation
  • 5+ years of experience, specializing in technical accounting or accounting policy roles, gained from Big 4/National CPA firm or a public company
  • Demonstrate an in-depth understanding of evolving technical accounting and reporting matters
  • Showcase proficiency in crafting technical accounting position and policy documents
  • Exhibit an ability to create intricate accounting models and valuations in Excel
  • Preferred experience with derivatives and hedging, debt and equity transactions
  • Proven technical written and executive level verbal communication skills
  • Demonstrate exceptional attention to detail and an ability to consistently meet deadlines.
Job Responsibility
Job Responsibility
  • Conduct technical accounting analysis for complex transactions, adhering to US GAAP and document conclusions in formal accounting memos
  • Stay abreast of evolving US GAAP standards
  • actively contribute to research, analysis, and implementation of new accounting pronouncements
  • thoroughly document conclusions in whitepapers
  • Develop robust accounting policies, processes, and internal controls, ensuring alignment with US GAAP standards
  • Provide support for month-end, quarter-end, and year-end accounting close and financial reporting processes as well as technical accounting areas, footnote disclosures and audit responses
  • Conduct reviews of contracts for accounting/finance implications
  • document and communicate conclusions as necessary
  • Drive continuous improvement by enhancing existing accounting-related processes
  • Assist with foreign country compliance and IFRS/foreign reporting requirements
What we offer
What we offer
  • Medical benefits
  • Robust benefits package
  • Access to company 401(k) plan
  • Vision, dental, life and disability insurance.
  • Fulltime
Read More
Arrow Right

Manager Technical Accounts

The Manager Technical Accounts role at CleverTap involves providing technical so...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role
  • Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
  • Work internally to drive teams in order to create workable solutions for the client
  • Experience with mobile development - any of the following Android, iOS, React Native
  • Experience with web development
Job Responsibility
Job Responsibility
  • Providing complete technical solutions to the customers for CleverTap product integration with the customer's system
  • Health checks for all existing issues of their quota of customers
  • Customer calls in order to understand and solve their problems and use cases
  • Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption
  • Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts
  • Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity
  • Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle
  • Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
  • Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Be a part of a global category creator - hyper growth B2B SaaS startup
  • Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
  • Accountability and driving outcomes is the key to success
  • Your career here is limited by you and nothing else
  • Teamwork trumps individual success
  • You are passionate about experience technology and its impact on enabling growth
  • Fulltime
Read More
Arrow Right

Manager Technical Accounts

The Manager Technical Accounts role at CleverTap involves providing technical so...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role
  • Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
  • Work internally to drive teams in order to create workable solutions for the client
  • Experience with mobile development - any of the following Android, iOS, React Native
  • Experience with web development
Job Responsibility
Job Responsibility
  • Providing complete technical solutions to the customers for CleverTap product integration with the customer's system
  • Health checks for all existing issues of their quota of customers
  • Customer calls in order to understand and solve their problems and use cases
  • Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption
  • Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts
  • Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity
  • Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle
  • Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
  • Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Be a part of a global category creator - hyper growth B2B SaaS startup
  • Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
  • Accountability and driving outcomes is the key to success
  • Your career here is limited by you and nothing else
  • Teamwork trumps individual success
  • You are passionate about experience technology and its impact on enabling growth
  • Fulltime
Read More
Arrow Right

Technical Account Manager

The role is to work closely with the aligned partner account manager (PAM) to de...
Location
Location
United Kingdom
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College degree, or equivalent
  • 8-10 years of relevant work experience or equivalent
  • Accountability
  • Active Learning
  • Active Listening
  • Assertiveness
  • Bias
  • Building Rapport
  • Buyer Personas
  • Coaching
Job Responsibility
Job Responsibility
  • Working with the PAM to develop the business plan for the partner
  • Ensuring the partner has the required technical capabilities to deliver against the business plan
  • Supporting the partner with customer engagements
  • Supporting the partner with bids and tender responses
  • Supporting the partner engagement with TAC
  • Extended team members employed directly by the partner (Funded head)
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Sales Account Manager

Technical Sales Account Manager role in engineering sector focusing on building ...
Location
Location
United Kingdom , Leicester
Salary
Salary:
38000.00 - 50000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in a technical discipline - Mechanical Engineering preferred
  • Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
  • Excellent interpersonal skills with ability to communicate complex information effectively
  • Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
  • Ability to read and interpret technical documentation
  • Proactive team-oriented approach with can-do attitude
  • Knowledge of ISO 9001 standards and product liability is beneficial
  • Willingness to travel when required
Job Responsibility
Job Responsibility
  • Build and manage strong long-term relationships with both procurement and technical stakeholders
  • Act as key link between customers and internal teams representing customer needs throughout the business
  • Provide technical guidance support and solutions to internal and external stakeholders
  • Prepare customer quotations present manufacturing feasibilities and support technical sales presentations
  • Monitor sales performance and KPIs assisting with strategic planning and budget alignment
  • Attend trade shows conferences and client meetings to promote products and strengthen partnerships
  • Conduct market analysis and customer satisfaction reviews initiating improvements where needed
  • Contribute to product innovation and continuous optimisation
What we offer
What we offer
  • Competitive Salary + Benefits
  • Professional growth opportunities
  • Company culture that values collaboration and continuous improvement
  • Fulltime
Read More
Arrow Right

Engineering Technical Sales Account Manager

Engineering Technical Sales Account Manager role for someone with a passion for ...
Location
Location
United Kingdom , Leicester
Salary
Salary:
45000.00 - 50000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A degree in a technical discipline - Mechanical Engineering preferred
  • Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
  • Excellent interpersonal skills, with the ability to communicate complex information effectively
  • Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
  • Ability to read and interpret technical documentation
  • A proactive, team-oriented approach with a 'can-do' attitude
  • Knowledge of ISO 9001 standards and product liability is beneficial
  • Willingness to travel when required
Job Responsibility
Job Responsibility
  • Build and manage strong, long-term relationships with both procurement and technical stakeholders
  • Act as the key link between customers and internal teams, representing customer needs throughout the business
  • Provide technical guidance, support, and solutions to internal and external stakeholders
  • Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
  • Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
  • Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
  • Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
  • Contribute to product innovation and continuous optimisation
What we offer
What we offer
  • Competitive Salary + Benefits
  • Be part of a business that lives and breathes High Tech, High Speed, High Quality
  • Excellent opportunity to influence innovation and customer strategy
  • Join a company culture that values collaboration, professional growth, and continuous improvement
  • Fulltime
Read More
Arrow Right

Technical Sales Account Manager

An experienced Technical Sales Account Manager is needed to manage strong relati...
Location
Location
United Kingdom , Leicester
Salary
Salary:
45000.00 - 50000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A degree in a technical discipline - Mechanical Engineering preferred
  • Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
  • Excellent interpersonal skills, with the ability to communicate complex information effectively
  • Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
  • Ability to read and interpret technical documentation
  • A proactive, team-oriented approach with a 'can-do' attitude
  • Knowledge of ISO 9001 standards and product liability is beneficial
  • Willingness to travel when required
Job Responsibility
Job Responsibility
  • Build and manage strong, long-term relationships with both procurement and technical stakeholders
  • Act as the key link between customers and internal teams, representing customer needs throughout the business
  • Provide technical guidance, support, and solutions to internal and external stakeholders
  • Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
  • Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
  • Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
  • Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
  • Contribute to product innovation and continuous optimisation
What we offer
What we offer
  • Competitive Salary
  • Benefits
  • Fulltime
Read More
Arrow Right

Technical Account Manager

Technical Account Manager role combining engineering understanding with customer...
Location
Location
United Kingdom , Leicester
Salary
Salary:
45000.00 - 55000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A degree in a technical discipline - Mechanical Engineering preferred
  • Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
  • Excellent interpersonal skills, with the ability to communicate complex information effectively
  • Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
  • Ability to read and interpret technical documentation
  • A proactive, team-oriented approach with a 'can-do' attitude
  • Knowledge of ISO 9001 standards and product liability is beneficial
  • Willingness to travel when required
Job Responsibility
Job Responsibility
  • Build and manage strong, long-term relationships with both procurement and technical stakeholders
  • Act as the key link between customers and internal teams, representing customer needs throughout the business
  • Provide technical guidance, support, and solutions to internal and external stakeholders
  • Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
  • Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
  • Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
  • Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
  • Contribute to product innovation and continuous optimisation
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy