Technical Account Manager Job at Rapid7 (Tampa, FL)

Technical Account Manager

Rapid7

Location:
United States , Tampa, FL ▼
Austin, TX

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Technical Account Manager (TAM) serves as a trusted technical advisor, building and managing the relationship between Rapid7 and its most significant enterprise and federal accounts. This role is crucial for guiding customers through successful deployment, ensuring product adoption, and maximizing the use of Rapid7 solutions to achieve their desired security outcomes and long-term technical success.

Job Responsibility:

Understand customer business and security objectives and apply technical expertise to drive succesful outcomes
Serve as the technical owner for assigned accounts, supporting both planning and execution needs
Go beyond break/fix support by helping shape customer strategy and long-term security programs
Meet regularly with customers to review system health, best practices, upcoming releases, and program progress
Act as the advocate and voice of the customer within Rapid7, ensuring requirements are understood across teams
Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams
Maintain deep technical knowledge of Rapid7’s product offerings and mentor others on best practices
Travel up to 10% to meet with customers onsite

Requirements:

7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologies
Strong account management and project management skills
4+ years of hands-on Linux experience, including supporting Linux-based applications
3+ years of networking experience
Excellent communication and customer service skills, both written and verbal
Adaptability and eagerness to learn new technologies
Collaborative mindset with the ability to make independent decisions
Proven problem-solving skills and ability to define solutions for complex challenges
A strong commitment to driving positive, material impact on the business, demonstrated through a customer-centric mindset

Nice to have:

Industry certifications such as CISSP, CSP, CEH, Security+, or OSCP
SQL experience
Familiarity with scripting languages
Familiarity with Cloud Security (AWS, AZURE, GCP)
Proficiency with Rapid7 or similar cybersecurity products
Penetration testing experience
3+ years of direct security experience

Additional Information:

Job Posted:
May 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Rapid7 - All Job Offers

Job Link Share: