Technical Account Manager Job at Piper Maddox (Illinois)

Technical Account Manager

As a Technical Account Manager, you will own the ongoing technical relationship ...

Location

United States , New York City

Salary:

76800.00 - 109600.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
Excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
Natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment

Job Responsibility

Own the ongoing technical relationship through the entire lifecycle of customers in your portfolio
Serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform
Drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team
Understand your customer's needs and proactively drive forward technical initiatives that help your customers achieve their business goals
Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts
Be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Technical Account Manager Team Leader

BioCatch is helping the world’s largest financial institutions prevent fraud whi...

Location

Israel , TLV

Salary:

Not provided

BioCatch

Expiration Date

Until further notice

Requirements

5+ years of experience in technical account management, customer success, or enterprise support roles, with at least 2 years in a leadership/mentorship capacity
Proven track record in leading customer-facing technical teams within enterprise SaaS, security, or fintech environments
Strong technical background with the ability to guide TAMs and engage directly with enterprise customers
Experience managing escalations and postmortem processes. Coordinating cross-functional teams
Excellent leadership, communication, and stakeholder management skills
A proactive mindset with the ability to balance hands-on technical work and team leadership
Broad technical fluency: APIs/SDKs
authentication (JWT/Basic/mTLS)
SSO (SAML/OIDC)
certificates/TLS

Job Responsibility

Lead, mentor, and develop a team of Technical Account Managers, fostering a proactive, ownership, and customer advocacy culture
Define and track team KPIs, ensuring consistent value and operational excellence delivery
Drive team enablement, training, and career growth, while promoting knowledge sharing and best practices
Provide high‑touch support services and ensure best‑practice support standards
Review overall customer operational health, guiding TAMs on risk mitigation and optimization
Oversee coordination of updates and enhancements across the TAM team
Enable TAMs to support their customers during their own release cycles
Create and manage a framework for the team to own and manage implementation, update, and maintenance projects for their customers
Ensure customers are informed about fixes, patches, and new releases, including demonstrations and impact assessments
Supervise escalations (incidents and Top Customer Issues), ensuring appropriate engagement of Engineering, Solutions, Operations, and Product teams

Fulltime

Senior Technical Account Manager

As a Senior Technical Account Manager (maternity leave coverage - 24 months) you...

Location

Romania , Bucharest

Salary:

Not provided

SiriusXM

Expiration Date

Until further notice

Requirements

Entrepreneurial, a self-starter
Strong organizational, process and analytical skills. Detail-oriented
Excellent interpersonal communicator (written and verbal) skills, especially in client services context
Deeply interested in the advertising technology industry
Capable of establishing a trusting relationship with the client, ultimately becoming a strategic advisor
Able to handle work in a fast-paced environment and to work with international teams
Open and flexible to execute tasks at every level
Applicants must have a good sense of humor and sound judgment
Experienced working with remote operations and R&D team a plus
Fluency in English (with a second European language a big advantage)

Job Responsibility

Manage a handful of our most strategic VIP customers, ensuring a ‘customer first’ approach to achieve adoption of AdsWizz tools and growth of our partners digital audio business
Be key in the preparation and delivery of VIP customer quarterly business reviews and ensure agreed actions are processed
Work with internal teams (support, product, engineering etc.) to ensure your VIP customers voice is heard within the AdsWizz organization
Be an expert on the AdsWizz supply side platform while understanding its unique position and the value it affords to our supply partners
Drive on-boarding of new partners including business requirement definition, technical briefing and product deployment specifications, project launch plan creation, acceptance validation and product delivery project management
Coordinate with the Sales/Business Development, Product and Operations Management, and publishers to ensure operation-readiness post-launch
Act as a point of contact for customer product and operational change management, post product delivery
Be a product liaison covering roadmap, releases, and feature requests between our product team and publishers
Monitor key technical and business metrics, share insights and analytics to partners/customers and internal stakeholders
Help facilitate various work streams from both a product and commercial perspective

What we offer

Casual & friendly working environment with opportunities to impact the company with your ideas and involvement
Technology diversity, interesting technical exposure in building the best ad-tech product on the market
Quarterly Sales Incentive plan to celebrate personal and company wins
Individual training budget to use as you like for skill improvement
Sports bonus for activities such as gym, biking, and yoga
Meal tickets card for enjoyable lunch breaks
Gift cards for special events and holidays
Days off for your birthday and special events, to recharge and enjoy your BIG moment
Private medical subscription to keep you healthy
Private Pension Fund (Pillar III) based on your years of tenure

Fulltime

Software Technical Account Manager

As a Technical Account Manager, you will be a key player in deploying and suppor...

Location

United States , Richmond; Washington; Springfield

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion

Job Responsibility

Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services
Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts
Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively
Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Software Technical Account Manager II

As a Technical Account Manager, you will be a key player in deploying and suppor...

Location

United States , Wichita

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion

Job Responsibility

Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively
Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Embedded Technical Account Manager

As a Technical Account Manager at Axon, you will be the primary point of contact...

Location

Canada , Belleville, Ontario

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Citizenship with the country of work (required for working with sensitive government data
must pass security clearance)
5+ years of IT experience in a support or deployment role
Experience working with law enforcement and/or government entities
Proven track record of managing customer relationships and technical projects successfully
Ability to work autonomously to meet objectives with minimal oversight
Robust IT background, with expertise in: Software image creation and maintenance
Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies
Microsoft Server & Client operating systems, Microsoft SQL Server, Active Directory, Azure (Entra ID)
Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls)

Job Responsibility

Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system
Serve as the primary technical liaison between Axon and the customers
Participate in operational and technical meetings, ensuring effective communication and collaboration
Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team
Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary
Ensure Service Level Requirements (SLRs) and contractual obligations are met
Assist the Program Manager by providing requested materials, information, and Voice of Customer (VOC) documentation
Communicate customer feedback across Axon teams and collaborate to drive product improvements
Identify and escalate risks to the Program Manager to facilitate internal and executive collaboration
Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption

Embedded Technical Account Manager

As a Technical Account Manager at Axon, you will be the primary point of contact...

Location

Canada , Barrie, Ontario

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Citizenship with the country of work (required for working with sensitive government data
must pass security clearance)
5+ years of IT experience in a support or deployment role
Experience working with law enforcement and/or government entities
Proven track record of managing customer relationships and technical projects successfully
Ability to work autonomously to meet objectives with minimal oversight
Robust IT background, with expertise in: Software image creation and maintenance
Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies
Microsoft Server & Client operating systems, Microsoft SQL Server, Active Directory, Azure (Entra ID)
Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls)

Job Responsibility

Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system
Serve as the primary technical liaison between Axon and the customers
Participate in operational and technical meetings, ensuring effective communication and collaboration
Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team
Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary
Ensure Service Level Requirements (SLRs) and contractual obligations are met
Assist the Program Manager by providing requested materials, information, and Voice of Customer (VOC) documentation
Communicate customer feedback across Axon teams and collaborate to drive product improvements
Identify and escalate risks to the Program Manager to facilitate internal and executive collaboration
Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption

Technical Account Manager

With deep experience working with the world’s leading brands, our Technical Acco...

Location

France; United Kingdom

Salary:

Not provided

Airship

Expiration Date

Until further notice

Requirements

3+ years of technical client-facing experience
Working knowledge of Linux and/or Mac OS X command line
Able to read code and write code in Python, Java, Swift, or a similar object-oriented language
Working knowledge of IDEs such as Xcode and Android Studio
Knowledge of how to leverage APIs
Able to handle a wide range of customer personas and skills sets during all phases of the customer lifecycle
Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers in English
Outcome-based time management skills
Ability to work in a team environment while working independently
Fluent or professional French speaker (C1-C2)

Job Responsibility

Coordinate new customer activities with appropriate team members. Keep all parties apprised of customer requirements, deliverables, and timelines
Act as a primary point of contact for customers, ensuring a high level of responsiveness if issues arise
Provide metrics as established by department leadership to track and report customer activities and associated issues and/or opportunities for reporting to both customer and internal stakeholders
Provide world-class support by taking ownership for customer challenges from initial contact to deployment, including troubleshooting, assisting with QA, and ensuring that the customer understands any needed changes on their end
Partner with the Engineering and Product teams to resolve customer issues, and develop new solutions
Provide assistance writing documentation, knowledge-based articles, and tutorials to improve the customer experience of Airship products and services
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Interface with customers in final stages of contracting with Sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Airship products
Contribute to the development of Technical Account Management policies and procedures
Provide proactive training, guidance, and support, demonstrating Airship's value

What we offer

Equity is also offered with this role
Airship offers a robust benefits package as part of our Total Rewards approach to compensation

Technical Account Manager

Piper Maddox

Location:
United States , Illinois

Category:
Research and Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 07, 2026

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