Technical Account Manager Job at Rapid7 (Belfast)

Job Description

Join an industry-leading security team dedicated to defending complex global infrastructures against sophisticated emerging threats. This high-impact role blends deep systems engineering, network proficiency, and world-class partnership skills, offering an unparalleled opportunity to serve as the primary technical anchor for Rapid7’s most strategic enterprise and federal accounts. By guiding these high-value organizations to maximize their deployment success, this role elevates enterprise security maturity and drives measurable resilience on a global scale.

Job Responsibility

Manage the technical relationship, operational stability, and product success metrics for assigned large enterprise and federal accounts
Discover and master the client's IT structure, business objectives, and unique pain points to create comprehensive technical account plans
Act as the primary technical owner for assigned accounts, driving customer success through proactive system planning and engineering execution
Go beyond traditional break-fix support models to establish a true technical partnership that helps shape customer security strategies
Facilitate regular cadence meetings and on-site reviews covering system health, upcoming software releases, and forward-looking security program best practices
Serve as the dedicated advocate and internal voice for enterprise customer requirements across engineering and product teams at Rapid7
Direct critical incident response efforts by aligning Customer Success, support, and software engineering teams to resolve enterprise crises efficiently
Maintain an exhaustive technical knowledge of Rapid7's product portfolio to deliver best-practice configurations and technical solutions
Travel up to ten percent of the time to deliver face-to-face strategic support and reinforce localized technical alignment

Requirements

Experience managing technical relationships in account management, professional services, sales engineering, or senior technical support capacities
Hands-on proficiency supporting systems running Linux architectures alongside a strong familiarity with enterprise networking environments
History of exposing vulnerabilities or working with security concepts, complemented by relevant certifications like Security+, CEH, or CISSP
Ability to utilize SQL or scripting languages to navigate database architectures and automate operational tasks where applicable
Communicate objectives and rationale in a clear, persuasive manner that builds deep trust and fosters long-term commitment from corporate stakeholders
Construct global networks across internal business boundaries to accelerate product improvements that deliver rapid customer and business value
Make efficient, transparent choices under high-pressure scenarios to resolve client deployment bottlenecks and preserve account momentum
Execute on broad account strategies by breaking long-term customer milestones down into incremental deliverables while remaining open to pivoting as needs change
Embody our core values: to foster a culture of excellence that drives meaningful impact and collective success

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Technical Account Manager

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